#FSN20: Ged Cranny – Moving to remote first by default
Chris Hird is joined by Ged Cranny a member of the 2021/2022 #FSN20 our group of leaders and innovators driving the field service sector forward
Konica Minolta’s Journey to Remote-as-a-Default
Kris Oldland reflects on the journey Konica Minolta have taken to developing remote-as-a-default approach to service using their own tool AIRe Link
At the heart of digital transformation the true benefit is communication
At the heart of digital transformation the true benefit is communication The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. …...
How well do our older engineers adapt to a new age of digital transformation in field service?
How well do our older engineers adapt to a new age of digital transformation in field service? The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership …...
Why remote-service as a default must be outlined at the pre-contract stage of a service agreement
Why remote-service as a default must be outlined at the pre-contract stage of a service agreement The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within …...
Understanding the drivers behind moving to a remote-by-default approach to service
Understanding the drivers behind moving to a remote-by-default approach to service The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. …...
#FSN20: The 20 most innovative leaders in the global field service community (2021)
#FSN20: The 20 most innovative leaders in the global field service community (2021) The #FSN20 has become something of an industry-wide institution across the many years it has been running. …...
What does the introduction of remote-first mean for service operations?
What does the introduction of remote-first mean for service operations? Konica Minolta’s Ged Cranny, Zdenek Vrbka and Laszlo Szilas-Neff join Field Service News Editor-in-Chief, Kris Oldland to discuss their remote-service …...
Is there still some client push back when it comes to remote service delivery?
Is there still some client push back when it comes to remote service delivery? The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global …...
What are the key criteria for a remote service engineer?
What are the key criteria for a remote service engineer? Konica Minolta’s Ged Cranny, Zdenek Vrbka and Laszlo Szilas-Neff join Field Service News Editor-in-Chief, Kris Oldland to discuss their remote-service …...
