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Digital Symposium, Digital Transformation, FSN20, Managing the Field Workforce, Premium Resources, Remote Service Delivery

#FSN20: Ged Cranny – Moving to remote first by default

Chris Hird is joined by Ged Cranny a member of the 2021/2022 #FSN20 our group of leaders and innovators driving the field service sector forward

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Digital Transformation, Feature, Service Strategy

Konica Minolta’s Journey to Remote-as-a-Default

Kris Oldland reflects on the journey Konica Minolta have taken to developing remote-as-a-default approach to service using their own tool AIRe Link

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#FSN20, Digital Transformation, Digital Transformation, Analysis, Feature, Home Page, Analysis

At the heart of digital transformation the true benefit is communication

At the heart of digital transformation the true benefit is communication The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. …...

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#FSN20, Feature, Home Page, Analysis, Service Operations

How well do our older engineers adapt to a new age of digital transformation in field service?

How well do our older engineers adapt to a new age of digital transformation in field service? The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership …...

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#FSN20, Feature, Service Strategy

Why remote-service as a default must be outlined at the pre-contract stage of a service agreement

Why remote-service as a default must be outlined at the pre-contract stage of a service agreement The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within …...

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#FSN20, Analysis, Feature, Service Strategy, Analysis

Understanding the drivers behind moving to a remote-by-default approach to service

Understanding the drivers behind moving to a remote-by-default approach to service The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. …...

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#FSN20, Editor's Pick, Feature, Leadership, Analysis

#FSN20: The 20 most innovative leaders in the global field service community (2021)

#FSN20: The 20 most innovative leaders in the global field service community (2021) The  #FSN20 has become something of an industry-wide institution across the many years it has been running. …...

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Digital Transformation, Feature, Service Operations, Service Operations, Editor's Pick

What does the introduction of remote-first mean for service operations?

What does the introduction of remote-first mean for service operations? Konica Minolta’s Ged Cranny, Zdenek Vrbka and Laszlo Szilas-Neff join Field Service News Editor-in-Chief, Kris Oldland to discuss their remote-service …...

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#FSN20, Feature, Service Strategy

Is there still some client push back when it comes to remote service delivery?

Is there still some client push back when it comes to remote service delivery? The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global …...

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Digital Transformation, Feature

What are the key criteria for a remote service engineer?

What are the key criteria for a remote service engineer? Konica Minolta’s Ged Cranny, Zdenek Vrbka and Laszlo Szilas-Neff join Field Service News Editor-in-Chief, Kris Oldland to discuss their remote-service …...

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