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Digital Transformation, Trending, News

Help Lightning Acquires Fieldbit

Help Lightning, the leading provider of remote visual assistance software, announced today the acquisition of Fieldbit, an augmented reality-enabled platform known for its innovative knowledge sharing, remote collaboration, and workflow automation capabilities supporting both expert-led and self-help solutions.  Help Lightning is a...

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Digital Symposium, Premium Resources, Remote Service Delivery, Video Content

Interview: Understanding Remote Service and its Impact on Field Service. Ft. Evans Manolis and Gary York, Help Lightning (2021)

Interview: Understanding Remote Service and its Impact on Field Service. Ft. Evans Manolis and Gary York, Help Lightning (2021) Kris Oldland, Editor-in-Chief, Field Service News welcomes Gary York, CEO and Evans Manolis, Senior Consultant Help Lightning as the group discuss the practical considerations of implementing Augmented Reality...

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Premium Resources, Remote Service Delivery, Written Content

White Paper: Beyond the Theory: A Practical Exploration of Existing Usage of Augmented Reality in Field Service (2021)

White Paper: Beyond the Theory: A Practical Exploration of Existing Usage of Augmented Reality in Field Service (2021) The field service sector took a massive step towards the widespread adoption of remote services in 2020. This was, of course, primarily driven by necessity as we adapted and overcame the challenges of global lockdowns....

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Covid Recovery & New Normal, Digital Symposium, Premium Resources, Remote Service Delivery, Video Content

COVID Emergency Sessions: Augmented Reality Best Practice (2020)

COVID Emergency Sessions: Augmented Reality Best Practice (2020) As part of our Field Service News’ Covid 19 Support Channel for field service organisations, Kris Oldland, Editor-in-Chief, Field Service News is joined by Gary York and Evans Manolis of Help Lightning. In this session, the group discusses the practicalities of remote...

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Covid Recovery & New Normal, Digital Symposium, Premium Resources, Video Content

Emergency Symposium: COVID and Field Service (2020)

Emergency Symposium: COVID and Field Service (2020) Bringing together a mix of solution providers, leading analysts and senior field service management professionals Kris Oldland, Editor-in-Chief, Field Service News guided us through a series of voices across the various sections of the panel to see how we may not only just adapt at this...

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#FSN20, Feature, Leadership

#fsn20 The twenty most influential people in field service (2016)

The 20 most influential people in field service: 2016 edition Field service is going through a period of incredible change currently with service taking centre stage in industry, driven on by innovations in technology and strategy.   However, at it’s heart field service remains and always will remain fundamentally a people industry....

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