COVID Emergency Sessions: Jan Van Veen, MoreMomentum (2020)
Kris Oldland, Field Service News and Jan van Veen, moreMomentum discuss the challenges the field service sector faces as we face up to realities of a …
Showing results for 'jan van veen'
Building your own Social Environment for Success
Regular Field Service News’ contributor Jan van Veen says surrounding yourself with those on the same wavelength can foster high performance, innovation and change. Silicon…
#fsn20 – The 20 most influential people in field service: 2017 edition
The 20 most influential people in field service: 2017 edition Who are the most influential people in the global field service sector that you need to pay…
We need to build a pathway for development and make field service attractive to younger engineers
We need to build a pathway for development and make field service attractive to younger engineers We need to build a pathway for development and…
Reframing the Service/Product Conversation
Reframing the Service/Product Conversation The dichotomy between sales and service is changing beyond recognition. However, we must remember that in a servitized world sales and…
Covid-19 and the Conversations with Our Customers…
Covid-19 and the Conversations with Our Customers… The Covid-19 crisis has impacted the field service sector significantly. In a world of lockdown, accessing customer sites to…
While the strategic goals of field service companies are evolving, so to are the expectations of our customers
The members of our Think Tank offer up their insight into how customer expectations are changing as fast as field service operations
Will the ongoing digitalisation of the field service sector lead to a greater importance of on-site field service?
The members of our Think Tank offer up their insight into the impact digitalisation will have on field service operations and interactions
Is the cannibalisation of spare parts a threat to service revenue or is it an opportunity to rethink the service supply chain?
The members of our Think Tank offer up their insight into the various threats field service companies face regarding spare parts revenue
Redfining the Value of Service in a Post Pandemic World
In a world suddenly far mare accepting of remote services, as we pivoted to a remote-first default out of necessity, do we run the risk…