Adapting to Changing Regulations
Adapting to Changing Regulations All countries across the world have introduced some form of restricted movement and localized lockdowns at...
Redefining the Value of Service in a Post Pandemic World
Redefining the Value of Service in a Post Pandemic World In a world suddenly far more accepting of remote services, as we pivoted to a...
Is There an Emerging Need for Multiple Tiers Within Our Service Offerings?
There appears to be something of an emerging dichotomy in these embryonic conversations around the new normal of service delivery. On the...
Different Service Needs of Different Customers
One of the big trends within the field service sector is the move towards adopting an advanced services or outcome-based service...
The First Steps on the Road to Recovery…
The First Steps on the Road to Recovery We have all talked about the importance of ensuring we can get onto the road to recovery...
Moving to a World of Remote First Resolution
Moving to a World of Remote First Resolution One of the critical responses to the impact of the pandemic was the shift to remote...
A Glimpse of the New Normal We Are Building Together
In the next Executive Briefing within this series, we will be looking more firmly at what the new normal of tomorrow that we are all...
Are We Innovating Enough to Keep Pace with the Requirements of the New Normal?
Are We Innovating Enough to Keep Pace with the Requirements of the New Normal? Everyone is in accord that whatever the ‘new normal’ we...
Is There an Emerging Need for Multiple Tiers Within Our Service Offerings?
Is There an Emerging Need for Multiple Tiers Within Our Service Offerings? There appears to be something of an emerging dichotomy in these...
Are We Innovating Enough to Keep Pace with the Requirements of the New Normal?
Everyone is in accord that whatever the ‘new normal’ we will find ourselves in as we move out of the lockdown, will be a very different...
