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Feature, Service Strategy

Understanding the Value Your Customer Sees

In any period of disruption, there will be innovation in the solutions provided. However, as new solutions are developed, establishing a...

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Feature, Service Strategy, Think Tank Sessions

Think Tank Sessions: Why Customer Success Matters

Think Tank Session: Why Customer Success Matters By pro-actively eliminating potential customer problems and pro-actively fixing those...

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Feature, Service Strategy, Think Tank Sessions

Think Tank Sessions: The Journey to Customer Success

Establishing a model where we can work within a customer success framework for our customers is one challenge.   However, how do we bring...

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Feature, Service Strategy

Are We Innovating Enough to Keep Pace with the Requirements of the New Normal?

Everyone is in accord that whatever the ‘new normal’ we will find ourselves in as we move out of the lockdown, will be a very different...

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Feature, Service Strategy

What is Driving the Move to Servitization

Given the challenges in both implementing and selling servitization based strategies (both internally and externally), why is there such...

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Feature, Service Strategy

Different Service Needs of Different Customers

One of the big trends within the field service sector is the move towards adopting an advanced services or outcome-based service...

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Feature, Service Strategy, Think Tank Sessions

Think Tank Sessions: Educating the Client to Succeed with Customer Success

Think Tank Sessions: Educating the Client to Succeed with Customer Success Educating the client may seem odd, but it can often be the case...

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Feature, Service Strategy, Think Tank Sessions

Think Tank Sessions: Effective Client Interaction for Customer Success

Think Tank Sessions: Effective Client Interaction is Central to Customer Success Taking the lead to help drive clients towards customer...

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Feature, Service Strategy, Think Tank Sessions

Think Tank Sessions: Different Drivers for Customer Success

Think Tank Sessions: Different Drivers for Customer Success The approach to dealing with the shift towards customer success models will, of...

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Feature, Service Operations

Field Service Think Tank Sessions: A Workplace Safety Culture

It’s a shift prompted by stringent regulation and legislation – particularly in the UK and Europe – and a desire to build health...

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