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Feature, Service Strategy

Different Service Needs of Different Customers

One of the big trends within the field service sector is the move towards adopting an advanced services or outcome-based service...

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Feature, Service Strategy

Is There an Emerging Need for Multiple Tiers Within Our Service Offerings?

There appears to be something of an emerging dichotomy in these embryonic conversations around the new normal of service delivery. On the...

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Feature, Service Strategy

A Glimpse of the New Normal We Are Building Together

In the next Executive Briefing within this series, we will be looking more firmly at what the new normal of tomorrow that we are all...

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Think Tank Sessions, Trending

Are We Innovating Enough to Keep Pace with the Requirements of the New Normal?

Are We Innovating Enough to Keep Pace with the Requirements of the New Normal? Everyone is in accord that whatever the ‘new normal’ we...

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Think Tank Sessions

Moving to a World of Remote First Resolution

Moving to a World of Remote First Resolution One of the critical responses to the impact of the pandemic was the shift to remote...

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Think Tank Sessions

The First Steps on the Road to Recovery…

The First Steps on the Road to Recovery We have all talked about the importance of ensuring we can get onto the road to recovery...

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Think Tank Sessions

Making Servitization Work

Making Servitization Work Understanding the why of servitization is on the surface a relatively easy task. However, get a firm grip on the...

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Think Tank Sessions

Selling the Concept of Servitization

Selling the Concept of Servitization Perhaps the biggest hurdle companies face when it comes to innovation is convincing others, especially...

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Think Tank Sessions

A Glimpse of the New Normal We Are Building Together

A Glimpse of the New Normal We Are Building Together In the next Executive Briefing within this series, we will be looking more firmly at...

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Digital Transformation, Feature

Digital Transformation and Advanced Services

In field service, much like in every other industry, the central discussions in boardrooms, at industry conferences and across the trade...

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