Think Tank Sessions, Analysis

Think Tank Sessions, Analysis

The Biggest Immediate Change we will see in the Aftermath of Covid-19

The Biggest Immediate Change we will see in the Aftermath of Covid-19 The language around the impact of the Covid-19 crisis has been dramatic. However, it is nothyperbolic, this really has been a once in a generation scenario that has shaken much of whatwe knew to it’s very deepest roots. However, within every crisis comes …...

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Think Tank Sessions, Analysis

Adapting to Changing Regulations

Adapting to Changing Regulations All countries across the world have introduced some form of restricted movement and localized lockdowns at some point across the pandemic. However, nowhere has seen such stringent lockdown measures put in place as Australia, particularly Melbourne on the Eastern coast, which has endured the most prolonged...

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Think Tank Sessions, Analysis

Is There an Emerging Need for Multiple Tiers Within Our Service Offerings?

Is There an Emerging Need for Multiple Tiers Within Our Service Offerings? There appears to be something of an emerging dichotomy in these embryonic conversations around the new normal of service delivery. On the one hand, we talk of remote assistance and the embracing of self-help and zero-touch service. Yet on the other, we are...

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Think Tank Sessions, Analysis

Technology, Disruption and a Post-Covid Future

Technology, Disruption and a Post-Covid Future It is often said that a disruptive influence can re-energise a market, driving change for the better by forcing companies to innovate and adapt. There has perhaps been no greater disruptor in history than the coronavirus pandemic. It is true we have seen innovation...

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