Selling the Concept of Servitization
Selling the Concept of Servitization Perhaps the biggest hurdle companies face when it comes to innovation is convincing others, especially...
Making Servitization Work
Making Servitization Work Understanding the why of servitization is on the surface a relatively easy task. However, get a firm grip on the...
A Glimpse of the New Normal We Are Building Together
A Glimpse of the New Normal We Are Building Together In the next Executive Briefing within this series, we will be looking more firmly at...
Digital Transformation and Advanced Services
In field service, much like in every other industry, the central discussions in boardrooms, at industry conferences and across the trade...
Think Tank Sessions: Why Customer Success Matters
Think Tank Session: Why Customer Success Matters By pro-actively eliminating potential customer problems and pro-actively fixing those...
Think Tank Sessions: The Journey to Customer Success
Establishing a model where we can work within a customer success framework for our customers is one challenge. However, how do we bring...
Where Does the Value of Digitalisation Lie?
It is almost impossible to hold any business conversation for too long before the words digitalisation, or digital transformation are...
Think Tank Sessions: Different Drivers for Customer Success
Think Tank Sessions: Different Drivers for Customer Success The approach to dealing with the shift towards customer success models will, of...
#FSN20 – 20 pioneers driving field service forwards (2018)
20 pioneers driving field service forwards… The field service sector is one that has always bred innovation and ingenuity and in...
Will the field service engineers and technicians of the future have a different skill-set of those we employ today?
ThinkTank Reflections: Will the field service engineers and technicians of the future have a different skill-set of those we employ today?...
