managing the mobile workforce

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Feature, FSM Technology, FSM Technology, Editor's Pick, Home Page, Analysis

Harnessing digital and mobile solutions to benefit business in a post-pandemic world

Fred Kao, CEO Twinhead International, the company behind Durabook, identifies the key digitisation trends that accelerated due to the pandemic.

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Digital Transformation, Feature

Blaze new trail with Field Service, now

Blaze new trail with Field Service, now In many ways the world in which we operate has changed so radically that the work-flows of just two years ago may today seem antiquated and outdated for many of us in the field service sector. Yet at the same time when it comes to the fundamentals of …...

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Digital Transformation, Feature

Deliver Service Anytime, Anywhere With Visual Remote Assistance

Deliver Service Anytime, Anywhere With Visual Remote Assistance With remote customer assistance, field service organisations can deliver service from anywhere, keeping both workers and customers safe writes Eric Jacobson, VP Product Management, Salesforce… No matter what’s happening in the world, customers still need service....

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Feature, Leadership, Trending

Mental Health: Understanding the Change Curve we are all Going Through

We are all living in completely unknown times. The past couple of months has seen so many changes to the way that we work, rest and play; none of which we would have realised would have such profound effects on us all. For people in services, it has been extreme beyond all measure explains Martin …...

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Feature, FSM Technology, Editor's Pick

Understanding that different engineers may require different devices – even in the same organisation

In this excerpt, Ben Baum, Durabook, discusses how different engineers and technicians, even within the same workforce, still often require different devices to support them in their roles.

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Feature, FSM Technology, Analysis, Home Page, Editor's Pick

“Designed to” or “certified at” – why these two phrases mean very different things in the world of rugged

Ben Baum, Durabook, discusses the importance of genuine third party testing to ensure devices are up to the rigours of day to day field service.

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The Rich Insight & Intel Field Service Leaders Need

Are you the service superhero your organisation needs… Are you proactive in wanting to build and develop your field service workers? Do you want to better understand the value your customers see in your service offering? Can you see the benefit of learning how other companies develop and implement advanced service strategies? Is...

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Feature, FSM Technology, Analysis, Home Page, Analysis

What do the technical specs in rugged devices actually mean

Ben Baum, Durabook, discusses the meanings of some of the often confusing technical specifications of rugged devices.

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Feature, FSM Technology, Analysis, Home Page, Trending

The Importance of Empowering Field Service Technicians With Always Ready Tools

Ben Baum, Durabook explains why field service companies need to make sure that the devices provided to their technicians are fit-for-purpose and allow them to work to their fullest potential.

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Feature, FSM Technology, Analysis, Home Page, Analysis

Why Total Cost of Ownership is about far more than just the life-cycle of a device

Ben Baum, Durabook explains how the case of Total Cost of Ownership has evolved beyond the lifecycle of the devices and includes productivity of our field techs

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