Showing results for 'nick frank'
The Customer Value Iceberg
The Customer Value Iceberg Crack open the opportunities for Contracts, Digitalisation and much more with Nick Frank, Founder of the Service Leaders Network and Managing…
#fsn20 – The 20 most influential people in field service: 2017 edition
The 20 most influential people in field service: 2017 edition Who are the most influential people in the global field service sector that you need to pay…
2015… The year of the S?
While many IT experts are predicting further big things in IoT this year, Nick Frank suggests they are missing one more vital letter… 2014 saw…
#fsn20 The twenty most influential people in field service (2016)
The 20 most influential people in field service: 2016 edition Field service is going through a period of incredible change currently with service taking centre…
3 keys to build a strong employer brand in the Service Industry…
Don’t be caught in the Emperor’s new clothes. First focus on the customer!
Creating Value Through Services: Where to Start?
Ouch! Getting the profit/cost centre call wrong in your service business.
It can make or break your service business growth strategy, yet it’s surprising how many service leaders do not appreciate the impact a separate service…