Author: Nick Frank

News

Join the Service Community with BT in Birmingham on 9th June 2022

Our next Service Community Event is being hosted by BT Final Mile group at their state of the Art Birmingham office at Snowhill. The UK Service Community has been running for over 10 years. First set up by Steve Downton, it is now run as a community in the true sense of the word. Organised …...

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Course, FSN Masterclass

The Customer Value Iceberg

The Customer Value Iceberg Crack open the opportunities for Contracts, Digitalisation and much more with Nick Frank, Founder of the Service Leaders Network and Managing Director, Si2 Partners Course Description:   Do you struggle to articulate the full value of your service offering to some customers? Do you truly know where your...

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Feature, Service Strategy

Don’t be caught in the Emperor’s new clothes. First focus on the customer!

Despite huge leaps forward in technology coming at us left right and centre, the companies that will get the most from a process of digitalisation are those that keep fundamental, traditional values of putting the customer first at the core of their ethos writes Nick Frank, Managing Partner, Si2 Partners.

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Feature, Leadership

From Chaos to Resilience

As we move forwards into the new realities of a post-Covid-19 world Nick Frank outlines where we can find the resilience to not only rebuild, but improve…

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Feature, Leadership, Service Operations

3 keys to build a strong employer brand in the Service Industry…

Nick Frank, Managing partner at Si2 Partners explores an important topic in the face of an ageing workforce crisis – how to make your brand an attractive prospect for the growing Millennial workforce…

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Feature, Service Operations

Something is up in the UK!

September is a busy time for conferences, and if you are in the UK there’s an opportunity to attend two very down to earth events.  Here’s a preview by Nick Frank,  who also reports on the latest developments in a campaign to re-invent manufacturing and service in the UK. 30th September: The Service Community Hosted …...

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Feature, FSM Technology

2015… The year of the S?

While many IT experts are predicting further big things in IoT this year, Nick Frank suggests they are missing one more vital letter… 2014 saw an explosion in our societies understanding of the potential for connected devices. Driven mainly by the SMARTphones and the ease of connection to the internet,just about everyone from your...

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