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Join the Service Community with BT in Birmingham on 9th June 2022

Our next Service Community Event is being hosted by BT Final Mile group at their state of the Art Birmingham office at Snowhill. The UK Service Community has been running for over 10 years. First set up by Steve Downton, it is now run as a community in the true sense of the word. Organised …...

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Next Service Community event announced

12/09/2014 09:47 The next session of the Service Community has been announced and will be held in Manchester on the 1st of October.  Following on from the fantastic success of the last meeting which was dedicated to the memory of founder Steve Downton this event sees yet another fantastic line up of service specialists from …...

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#FSN20, Editor's Pick, Feature, Leadership, Analysis

#FSN20: The 20 most innovative leaders in the global field service community (2021)

#FSN20: The 20 most innovative leaders in the global field service community (2021) The  #FSN20 has become something of an industry-wide institution across the many years it has been running. An annual celebration of innovation and excellence amongst the leadership of our industry is of course always well received and compiling the list...

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#FSN20, Feature, Leadership

#FSN20: The 20 most innovative leaders in the global field service community (2019)

#FSN20: The 20 most innovative leaders in the global field service community (2019) Our sector is one that continues to breed innovation and ingenuity; where ideas are stretched, tested and then stretched some more. Coupled with new technology these ideas are disrupting what has gone before and turning traditional service on its head....

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News

Next Service Community Event at Cambridge University on the 19th April

UK based non-profit knowledge sharing group the Service Community which Field Service News is proud to partner with has recently announced one of the most diverse events they have organised in the last couple of years. The next Service Community event will be hosted by the Cambridge Service Alliance at the Institute for Manufacturing (a...

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Leadership, News

Still time to register for the next Service Community event

The next event put together by non-profit knowledge sharing organisation The  Service Community is to be held on the 16th April at the Fujitsu’s Stevenage office located at: 14 Cavendish Road, Stevenage, Hertfordshire, SG1 2DY Continuing on from the excellent sessions that have been held at previous events the agenda is once...

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Leadership

All about…. The Service Community

All about… The Service Community: “The Service Community is made up of people interested in finding out more about the service industry from its participants. The Service Community aims to provide opportunities to find out what practices have worked for others, and what hasn’t worked, and why; to move away from the...

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The Field Service Expo

5.10.22 -6.10.22 Edgbaston Stadium, UK Scroll down for more The Field Service Expo 2022 October 5th & 6th 2022 | Edgbaston International Stadium | United Kingdom One stop shop for field service professionals to find the answers to the challenges they face.    Features include a dedicated recruitment clinic, rugged hardware store,...

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#FSN20, Trending, Feature, Service Operations, Service Operations, Trending

What Can We Do to Get More Young People in Field Service?

What Can We Do to Get More Young People in Field Service? Steve Zannos, Sr. Director, Customer Care – Electrolux, and member of the current #FSN20 collection of the most innovative and influential leaders in the global field service community, offers three key ways in which field service organisations can successfully tap into the...

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Leadership

Five P’s to Post-Covid Service Resilience

Martin Summerhayes offers a take on the five P’s business acronym that could help service directors when they switch their infrastructure back on. Before you jump to a different conclusion, the five P’s in the title is not the normal phrase that many of you know (poor planning, promotes poor performance!). As we are all …...

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