Written by 6:00 am Service Leadership

All about…. The Service Community

All about… The Service Community:

The Service Community is made up of people interested in finding out more about the service industry from its participants. The Service Community aims to provide opportunities to find out what practices have worked for others, and what hasn’t worked, and why; to move away from the theory of what could be done by examining what others do and evaluate successful practices. Meetings (no fee is charged) will aim to provide content which doesn’t appear to be readily available, and to stimulate and inform in a format that is easy to access and use, and relevant to the user.” – Steve Downton

Founded by the late Steve Downton, The Service Community is a non-profit organisation that seeks to drive service improvements and innovation through collaboration. Run by service professionals for service professionals The Service Community runs a series of events across the year with expert presentations from some of the UKs leading service professionals from a wide array of industries. Recent speakers include:

  • Mark Rawding, Coca-Cola Enterprises
  • Andy Beer, Pitney Bowes
  • Martin Gilday, Elekta
  • Martin Summerhayes, Fujitsu
  • Graham Coyne, Siemans

[/unordered_list] Attendance is free for all Service Professionals and each event is not only a fantastic opportunity to hear of best practices from leading industry professionals but also to network with other service professionals across the day also.

News & Features from The Service Community:

Next Service Community event announced


The next session of the Service Community has been announced and will be held in Manchester on the 1st of October. 

Following on from the fantastic success of the last meeting which was dedicated to the memory of founder Steve Downton this event sees yet another fantastic line up of service specialists from across the a broad spectrum of industries speaking. Click here to read more

A sense of community… Service Community special event review

05-Martin-Gilday-150x130The Service Community’s Special Event attracted nearly 60 service professionals who were clearly up to the challenge of debating key service challenges whilst paying tribute to the legacy of Steve Downton, founder of the Community who lost his battle with cancer in January this year. Click here to read more

Service Community to host Steve Downton tribute

duo-150x130Field Service News is delighted to announce the Service Community is hosting a business as usual event this June to celebrate the achievements of the late Steve Downton within the service industry.

This includes presentations from businesses influenced by Steve’s way of thinking; Pitney Bowes, Coca Cola, Elektra, Fujitsu and Siemens. Click here to read more

Steve Downton: A friend, guide and mentor to the whole of the Field Service industry


The field service industry made it’s final farewells to a trusted friend, guide and mentor yesterday as one of it’s leading lights Steve Downton was laid to rest after a long fight with Cancer. Click here to read more