diversity

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#FSN20, Feature, Service Operations, Service Operations, Editor's Pick

How do we tackle diversity within our field engineering workforce?

How do we tackle diversity within our field engineering workforce? The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Patrick Jansen, Product Owner, Field Services, Clevr. Prior to joining Clevr, Jansen had shown...

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#FSN20, Analysis, Feature, Service Operations, Service Operations, Editor's Pick

Working towards inclusivity and diversity within an engineering workforce

Working towards inclusivity and diversity within an engineering workforce The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Sarah Brettle, Director, Customer Service Division, Ford. Having joined Ford in 2010,...

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Managing the Field Workforce, Premium Resources, Servitization and Advanced Service Design, Think Tank Sessions, Written Content

ThinkTank Sessions: Disruption, Development and Diversity in field service (2017)

Think Tank Sessions: Executive Briefing – Reassessing our approach to Service Delivery (2020) One of the most interesting things about the field service sector is that whilst as a discipline it sits across a huge variety of wide and highly disparate industries, there remain overwhelmingly the same fundamental challenges, pain...

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Digital Transformation, Feature

It is non-negotiable now to waste the data you have

Paolo Bergamo, CEO, OverIT explains how with increasingly advanced service delivery, we have to make the most of the data being generated from the field

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Feature, FSM Technology, Analysis, Home Page, Analysis, Service Strategy

Can we consider the era we are now in a true technological golden age?

Paolo Bergamo, CEO, OverIT reflects how in field service we are surrounded by super-heroes, keeping our world turning who’ve always been essential workers

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Feature, Home Page, Analysis, Service Strategy

Field Service is an industry that has always had essential workers, long before the pandemic

Paolo Bergamo, CEO, OverIT reflects how in field service we are surrounded by super-heroes, keeping our world turning who’ve always been essential workers

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Digital Transformation, Feature, Home Page, Trending

From Silicon Valley to the Po Valley. Is it Italy’s time to shine as a tech hub?

Paolo Bergamo, CEO, OverIT discusses why Italy could be ready to shine as a technology hub across Europe and beyond.

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#FSN20, Analysis, Feature, Service Operations

What is the biggest barrier to retention of an engineering workforce?

What is the biggest barrier to retention of an engineering workforce? The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Sarah Brettle, Director, Customer Service Division, Ford. Having joined Ford in 2010, Brettle...

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#FSN20, Analysis, Feature, Service Operations, Service Operations, Editor's Pick

Attracting a new generation into the world of engineering

Attracting a new generation into the world of engineering The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Sarah Brettle, Director, Customer Service Division, Ford. Having joined Ford in 2010, Brettle has served...

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Digital Symposium, Digital Transformation, FSN20, Managing the Field Workforce, Premium Resources

#FSN20: Sarah Brettle – Building a better future for our customers, our employees and our bottom line

#FSN20: Sarah Brettle – Building a better future for our customers, our employees and our bottom line The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Sarah Brettle, Director, Customer Service Division,...

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