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Digital Transformation, Analysis, Feature

Post Script: A few questions for reflection on how IoT could improve your service operations

Post Script: A few questions for reflection on how IoT could improve your service operations In this series, we have put forward a simple example of an asset with just one data point to illustrate how IoT could impact asset management, workforce management and customer success planning for field service organizations. Of course, each...

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Digital Transformation, Analysis, Feature

Connected Field Service: IoT and Improving Customer Success

Connected Field Service: IoT and Improving Workforce Management As we have already seen so far in this paper, each of the three pillars of field service success – the asset, the engineer, and the customer – are intrinsically linked and can be improved through IoT adoption within field service operations.   We have already...

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Digital Transformation, Feature

Do we need to connect legacy assets to IoT?

Do we need to connect legacy assets to IoT? Kris Oldland, Editor-in-Chief, Field Service News is joined by Amit Jain, Chief Product Officer, ServiceMax as the two discuss the role of asset data in anticipation of a major research study undertaken by Field Service News Research in partnership with ServiceMax.   Here the two discuss...

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Digital Transformation, Analysis, Feature

Connected Field Service: IoT and Improving Workforce Management

Connected Field Service: IoT and Improving Workforce Management Having identified how embracing IoT from an asset management approach can benefit field service organizations, let us look at how such an approach can bring significant benefits to the next of our three pillars of field service operations – the field service workers...

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Digital Transformation, Feature

Are we ready for IoT 2.0?

Are we ready for IoT 2.0? A study by Field Service News Research in 2021 revealed that the field service sector, has now firmly embraced IoT. In that study, which had input from over 280 field service professionals, 76% of field service companies now had some connectivity with their install base.   It would appear …...

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Digital Transformation, Feature

Effective IoT strategy needs executive buy-in across a business

Effective IoT strategy needs executive buy-in across a business Field Service News and ServiceNow have recently partnered on an exclusive new white paper “Understanding The Next Phase Of IoT Evolution” and as part of the planning for this paper, Kris Oldland, Editor-in-Chief, Field Service News, was joined on the Field...

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Digital Transformation, Feature

IoT in field service must be considered a strategic conversation

IoT in field service must be considered a strategic conversation Field Service News and ServiceNow have recently partnered on an exclusive new white paper “Understanding The Next Phase Of IoT Evolution” and as part of the planning for this paper, Kris Oldland, Editor-in-Chief, Field Service News, was joined on the Field...

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Digital Transformation, Premium Resources

White Paper: Understanding The Next Phase Of IoT Evolution

White Paper: Understanding the Next Phase of IoT Evolution A study by Field Service News Research in 2021 revealed that the field service sector, has now firmly embraced IoT. In that study, which had input from over 280 field service professionals, 76% of field service companies now had some connectivity with their install base. It...

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White Paper: Guide to Mobile IoT

White Paper: Guide to Mobile IoT New white paper published by Telenor offers much needed detail to a growing area of importance for field service companies as we move into an era of connected field service… Connectivity is a crucial part of product design and performance and the choice of connectivity technology must be considered...

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Digital Transformation, Feature

Asset data comes from more sources than just IoT

Asset data comes from more sources than just IoT Kris Oldland, Editor-in-Chief, Field Service News is joined by Amit Jain, Chief Product Officer, ServiceMax as the two discuss the role of asset data in anticipation of a major research study undertaken by Field Service News Research in partnership with ServiceMax.   In this excerpt...

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