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White Paper: Beyond Remote Service: Is now the time to redefine service delivery? (2021)

White Paper: Beyond Remote Service: Is Now the Time to Redefine Service Delivery? Add to Your Personal Library (0) Click Category to Bookmark Public CategoryPrivate…

Kris Oldland January 10, 2021

Research – We Need to Give Far More Consideration to How We Incorporate Remote Services into Service Revenue Models

We Need to Give Far More Consideration to How We Incorporate Remote Services into Service Revenue Models

Kris Oldland January 18, 2022

White Paper: Building an effective service model with remote service as the default (2022)

White Paper: Building an effective service model with remote service as the default Add to Your Personal Library (0) Click Category to Bookmark Public CategoryPrivate…

Kris Oldland June 15, 2022

Remote service is now firmly established as part of our industry

While the tools for remote service were being leveraged by some forward-looking organisations and championed by many analysts in the industry as a gam…

Kris Oldland October 18, 2022

Konica Minolta’s Journey to Remote-as-a-Default

Kris Oldland reflects on the journey Konica Minolta have taken to developing remote-as-a-default approach to service using their own tool AIRe Link

Kris Oldland April 12, 2022

Research – Three Key Questions Field Service Companies Must Ask Themselves

Three Key Questions Field Service Companies Must Ask Themselves

Kris Oldland January 19, 2022

What does the introduction of remote service mean in terms of our approach to service delivery?

In the first in a series of essays for service leaders we ask what remote service means in the new normal of field service delivery?

Kris Oldland October 7, 2022

Interview: Remote Service as a new default for service delivery Ft. Izzy Sanchez, Konica Minolta

Kris Oldland, Editor-in-Chief, Field Service News,

FIELD SERVICE NEWS January 4, 2023

What are the key criteria for a remote service engineer?

With remote service becoming an increasingly important part of the field service sector we look at what makes a great remote service technician

Kris Oldland July 14, 2022

#FSN20: The 20 most innovative leaders in the global field service community (2019)

#FSN20: The 20 most innovative leaders in the global field service community (2019) Our sector is one that continues to breed innovation and ingenuity; where…

Kris Oldland January 5, 2019