Konica Minolta

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Digital Transformation, Feature, Service Strategy

Konica Minolta’s Journey to Remote-as-a-Default

Kris Oldland reflects on the journey Konica Minolta have taken to developing remote-as-a-default approach to service using their own tool AIRe Link

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FSM Technology, News

Konica Minolta Selects IFS Cloud to Transform Field Service Management Performance 

IFS, the global cloud enterprise software company, today announces that Japanese multinational technology company Konica Minolta will implement IFS’s Field Service Management software to future-proof its service operations. Konica Minolta currently have around two million customers in 150 countries. The company is a leading provider of...

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Digital Transformation, Feature

Why Konica Minolta decided to turn AIRe Link into a commercially available tool

Why Konica Minolta decided to turn AIRe Link into a commercially available tool Konica Minolta’s Ged Cranny, Zdenek Vrbka and Laszlo Szilas-Neff join Field Service News Editor-in-Chief, Kris Oldland to discuss their remote-service journey and explain why they developed their own internal remote-service delivery solution AIRe Link....

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Digital Transformation, Feature

Why the adoption of remote service began long before the pandemic for Konica Minolta

Why the adoption of remote service began long before the pandemic for Konica Minolta Konica Minolta’s Ged Cranny, Zdenek Vrbka and Laszlo Szilas-Neff join Field Service News Editor-in-Chief, Kris Oldland to discuss their remote-service journey and explain why they developed their own internal remote-service delivery solution AIRe...

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Digital Transformation, Feature

Konica Minolta on why remote-first became their default

Konica Minolta on why remote-first became their default. Konica Minolta’s Ged Cranny, Zdenek Vrbka and Laszlo Szilas-Neff join Field Service News Editor-in-Chief, Kris Oldland to discuss their remote-service journey and explain why they developed their own internal remote-service delivery solution AIRe Link. The discussion was a...

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Digital Symposium, Premium Resources, Remote Service Delivery

Interview: Why Konica Minolta forged their own path forward with remote first as a default

Interview: Why Konica Minolta forged their own path forward with remote first as a default Konica Minolta’s Ged Cranny, Zdenek Vrbka and Laszlo Szilas-Neff join Field Service News Editor-in-Chief, Kris Oldland to discuss their remote-service journey and explain why they developed their own internal remote-service delivery solution...

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Digital Transformation, Feature, Service Strategy

The fundamental principles that must be applied to driving remote service adoption

We discuss the core principles of how Konica Minolta built an effective remote service as a default strategy as they transform their field service operations

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Digital Transformation, Feature, Home Page, Editor's Pick

Professional Service Teams are Switching from WhatsApp to AR-Based Visual Support Tools! But why?

Find out why professional service teams are opting to use AR-Based Visual Support Tools and what potential risks there are to using private chat apps like WhatsApp.

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Digital Transformation, Feature, Service Strategy

What are the key criteria for a remote service engineer?

With remote service becoming an increasingly important part of the field service sector we look at what makes a great remote service technician

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#FSN20, Digital Transformation, Digital Transformation, Analysis, Feature, Home Page, Analysis

At the heart of digital transformation the true benefit is communication

At the heart of digital transformation the true benefit is communication The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Senior Consultant, Ged Cranny, Konica Minolta. Prior to taking his role in the central European...

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