Interview: From Product to Service – ft. Prof Dr Shaun West
Prof Dr Shaun West joins Kris Oldland to discuss a wide range of topics related to servitization and advanced services.
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How Can We Define Advanced Services
Prof Dr Shaun West, University of Lucerne, joined us on the Field Service News Digital Symposium and provided his perspective on how we can define adv…
Do contracts align with the value proposition?
Prof Dr Shaun West and Kris Oldland discusses discuss why it could be a problem when contracts do not align with the value proposition.
The Fundamentals of Service Haven’t Changed over Time
Prof Dr Shaun West and Kris Oldland discuss how service organizations had to change and adapt to new ways of delivering service, but its fundamentals …
Can You Train Entrepreneurialism?
Prof Dr Shaun West and Kris Oldland discuss entrepreneurialism and reflect on the possiblity to train people on how to become successful entrepreneurs…
The Role of Co-Creation in Servitization Strategies
Shaun West discusses with Kris Oldland the vital role of co-creation in achieving successful servitization and, how without some level of co-creation,…
The Resilience of Service Businesses During Economic Downturns
Prof Dr Shaun West and Kris Oldland reflect on how service businesses have been resilient during tough times over the years, such as the pandemic and …
The digital twin as an enabler for new service-base value propositions
Dr Shaun West of Luzern University of Applied Sciences and Arts takes a moment to share his latest work into where digital twins can bring data-rich i…
Circular Economy and Servitization – Join Syncron’s LinkedIn Live event
Join Syncron for an exclusive LinkedIn Live event on May 18th for an engaging discussion on circular economy and servitization in the field service se…
Defining Servitization
Defining Servitization Before looking at the question of, is servitization dependent on being OEM owned we discussed what does servitization really mean. By definition it…