#FSN20: The 20 most innovative leaders in the global field service community (2019)
#FSN20: The 20 most innovative leaders in the global field service community (2019) Our sector is one that continues to breed innovation...
#FSN20: The 20 most innovative leaders in the global field service community (2021)
#FSN20: The 20 most innovative leaders in the global field service community (2021) The #FSN20 has become something of an industry-wide...
Service Consolidation
Service Consolidation Depending on the complexity of projects it may be optimal to consolidate the various service providers under the...
Is servitization still relevant? What kind of relationship do my customers now expect from me?
In the third in a series of essays for service leaders we focus on whether there is still a role for servitization in the post-pandemic world
What is the Role of the non-OEM in Servitization
What is the Role of the non-OEM in Servitization Whilst companies shift from strictly new product sales to instead selling the outcome a...
Providing Value for Customers
Providing Value for Customers Creating customer value increases customer satisfaction and the customer experience. In order to achieve this...
