Think Tank Session, Editor’s Pick

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Think Tank Sessions: How will regulations drive digital transformation requirements for field service companies?

In this Think Tank we take a deeper dive into regulations and how will they drive digital transformation requirements for field service companies.

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Providing Value for Customers

Providing Value for Customers Creating customer value increases customer satisfaction and the customer experience. In order to achieve this its vital to have a good relationship with open lines of communication to understand their ever changing needs are requirements. As the customers needs change service companies need to move with them...

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Feature, Think Tank Session, Editor's Pick

How Can Technology Be Used as an Enabler

How Can Technology Be Used as an Enabler Many after-sales service businesses still manage their service parts supply chain efforts through time and labour intensive processes. In the shift to servitization, however, service companies must take a much more comprehensive look at their operations and invest in technology that can help them...

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