Written Content

Digital Transformation, Premium Resources, Think Tank Session, Editor's Pick, Think Tank Sessions, Written Content

Think Tank Sessions: How will regulations drive digital transformation requirements for field service companies?

In this Think Tank we take a deeper dive into regulations and how will they drive digital transformation requirements for field service companies.

Read More

Digital Symposium, Digital Transformation, Premium Resources, Servitization and Advanced Service Design, Think Tank Sessions, Written Content

Think Tank Sessions: Digitalization and Disruption (Debrief)

Think Tank Sessions: Digitalization and Disruption (Debrief Session) (2022) The world changed in 2020 beyond all recognition. The pandemic brought with it the most significant global disruption we have seen since the second world war.    Yet, in many ways, the field service sector was fortunate. The tools that we needed to find a way...

Read More

FSM Technology, Premium Resources, Written Content

White Paper: Intelligence Flow (2021)

White Paper: Intelligence Flow (2021) The debate about best-of-breed technology stacks versus the single author, all-in-one platform approach has been one that has been held for over a decade at least. Now in this exclusive Field Service News white paper, we put forward the argument that the trajectory our industry is...

Read More

Premium Resources, Servitization and Advanced Service Design, Think Tank Sessions, Written Content

Think Tank Sessions: Defining Customer Success (2022)

Think Tank Sessions: Defining Customer Success in Field Service Is customer success the ultimate goal of field service companies around the world? Is the progress from customer satisfaction to customer success one of natural evolution if this is the case?   First, businesses need to work out how to define company success metrics. Once...

Read More

Covid Recovery & New Normal, Digital Transformation, Premium Resources, Think Tank Sessions, Written Content

Think Tank Sessions: Digitalization and Disruption (EMEA Edition)

Think Tank Sessions: Executive Briefing – Digitalization and Disruption (EMEA Edition) (2022) The world changed in 2020 beyond all recognition. The pandemic brought with it the most significant global disruption we have seen since the second world war. Even now, we are still only just beginning to exit the grips of...

Read More

Covid Recovery & New Normal, Digital Transformation, Premium Resources, Think Tank Sessions, Written Content

Think Tank Sessions: Digitalization and Disruption (APAC Edition)

Think Tank Sessions: Executive Briefing – Digitalization and Disruption (APAC Edition) (2021) The world changed in 2020 beyond all recognition. The pandemic brought with it the most significant global disruption we have seen since the second world war. Even now, we are still only just beginning to exit the grips of...

Read More

Premium Resources, Remote Service Delivery, Written Content

White Paper: Beyond the Theory: A Practical Exploration of Existing Usage of Augmented Reality in Field Service (2021)

White Paper: Beyond the Theory: A Practical Exploration of Existing Usage of Augmented Reality in Field Service (2021) The field service sector took a massive step towards the widespread adoption of remote services in 2020. This was, of course, primarily driven by necessity as we adapted and overcame the challenges of global lockdowns....

Read More

Premium Resources, Servitization and Advanced Service Design, Written Content

White Paper: Customer Success: A Journey Beyond Customer Satisfaction (2021)

White Paper: Customer Success: A Journey Beyond Customer Satisfaction (2021) Customer success: the simple evolution of customer satisfaction, or is it something more?   There has been much talk in recent years about the importance of customer satisfaction and ensuring customer success.   However, what exactly do we mean by customer...

Read More

Covid Recovery & New Normal, Digital Transformation, Premium Resources, Remote Service Delivery, Written Content

White Paper: Redefining the Value Proposition of Service in a World of Remote First Service Delivery (2020)

White Paper: Beyond Remote Service: Is Now the Time to Redefine Service Delivery? As the global pandemic swept across the world, many, many things changed. The way we interacted with each other in some ways became more distant; in others, we felt closer to each other than we had ever been before.   Those of us …...

Read More

Managing the Field Workforce, Premium Resources, Written Content

The Essential Guide to the Blended Workforce (2021)

The Essential Guide to the Blended Workforce (2021) Has the pandemic driven a greater need for the blended workforce?   2020 was one of the most challenging of years for all of us. We have had to deal with unprecedented challenges in both our working and personal lives as we adapted to a life of lockdowns and for …...

Read More
Close