Digital Symposium

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European Field Service Awards 2021 Winners. Louise Murton – Field Service Leader of the Year

European Field Service Awards 2021 Winners. Louise Murton – Field Service Leader of the Year In October 2021, Field Service News hosted the inaugural European Field Service Awards to celebrate the ingenuity and excellence of an industry that had kept the world turning as the pandemic swept across the globe. As a follow up to...

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Digital Symposium, Digital Transformation, Premium Resources, Resources, FSN Free

European Field Service Awards 2021 Winners. Alan Holt, Fujifilm – Team of the Year

European Field Service Awards 2021 Winners. Alan Holt, Fujifilm, Team of the Year In October 2021, Field Service News hosted the inaugural European Field Service Awards to celebrate the ingenuity and excellence of an industry that had kept the world turning as the pandemic swept across the globe. In the category of Best Team, there...

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Digital Symposium, Digital Transformation, FSN20, Managing the Field Workforce, Premium Resources

#FSN20: Sarah Brettle – Building a better future for our customers, our employees and our bottom line

#FSN20: Sarah Brettle – Building a better future for our customers, our employees and our bottom line The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Sarah Brettle, Director, Customer Service Division,...

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Digital Symposium, Digital Transformation, Premium Resources, Research, Resources, FSN Free

Research Debrief: The impact of asset data flow beyond the silo of field service operations (part two)

Research Debrief: The impact of asset data flow beyond the silo of field service operations (part two) In a changing world of operations and technology, two key topics dominate the discussions within the field service industry. These are servitization and digital transformation and the importance of asset data lies at the heart of each...

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Digital Symposium, Digital Transformation, FSN20, Managing the Field Workforce, Premium Resources, Remote Service Delivery

#FSN20: Ged Cranny – Moving to remote first by default

#FSN20: Ged Cranny – Moving to remote first by default The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Senior Consultant, BEU, Konica Minolta. Prior to taking his role in the central European team helping to shape...

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Digital Symposium, Digital Transformation, Premium Resources, Resources, FSN Free, Servitization and Advanced Service Design, Think Tank Sessions, Written Content

Think Tank Sessions: Digitalization and Disruption (Debrief)

Think Tank Sessions: Digitalization and Disruption (Debrief Session) (2022) The world changed in 2020 beyond all recognition. The pandemic brought with it the most significant global disruption we have seen since the second world war.  Yet, in many ways, the field service sector was fortunate. The tools that we needed to find a way...

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Digital Symposium, Digital Transformation, Premium Resources, Resources, FSN Free

European Field Service Awards 2021 Winners. IFS – Best Overall FSM Solution

European Field Service Awards 2021 Winners. IFS – Best Overall FSM Solution In October 2021 Field Service News hosted the inaugural European Field Service Awards to celebrate the ingenuity and excellence of an industry that had kept the world turning as the pandemic swept across the globe.   In the category of Best Overall FSM...

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Digital Symposium, Digital Transformation, FSN20, Premium Resources

#FSN20: Rajat Kakar – Technology is no longer holding back service evolution

#FSN20: Technology is no longer holding back service evolution (2022) The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Rajat Kakar, Senior Vice President, QuickWorks. Prior to joining Quickworks, Kakar had become...

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Digital Symposium, Digital Transformation, FSN20, Managing the Field Workforce, Premium Resources

#FSN20: Patrick Jansen – Data, Disruption, Turbines and People

#FSN20: Patrick Jansen – Data, Disruption, Turbines and People (2022) The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Patrick Jansen, Product Owner, Field Services, Clevr. Prior to joining Clevr, Jansen...

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Digital Symposium, Digital Transformation, Premium Resources, Research, Resources, FSN Free

Research Debrief: The impact of asset data flow beyond the silo of field service operations (part one)

Research Debrief: The impact of asset data flow beyond the silo of field service operations (part one) In a changing world of operations and technology, two key topics dominate the discussions within the field service industry. These are servitization and digital transformation and the importance of asset data lies at the heart of each...

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