Interview: Why we must look to rugged devices to empower our engineers… (2022)
Interview: Why we must look to rugged devices to empower our engineers. Ft. Ben Baum, Durabook Interview: Why we must look to rugged devices to empower our engineers. Ft. Ben Baum, Durabook Increasingly our field service technicians and engineers are by far and away our most valuable assets… In a world of digitalisation they...
White Paper: CTRL-ALT-DELETE – time to reboot field service? (2022)
White Paper: CTRL ALT DELETE – Time to reboot field service? As field service arrives in a new era the move away from legacy systems is becoming essential… In many ways, much of what is shaping field service today has been evolving for over a decade. The importance of technologies such as Augmented Reality, The …...
Interview: Understanding the transition to remote service delivery from the technician’s perspective
We take a pragmatic look at the day to day use of remote service tools as we speak to Martin McClean, Remote Service Specialist, with Konica Minolta.
Interview: From Product to Service – ft. Prof Dr Shaun West
Prof Dr Shaun West joins Kris Oldland to discuss a wide range of topics related to servitization and advanced services.
Interview: Customer Success Through Vertically Differentiated Product Leadership, ft. Jim Darragh, Totalmobile
Jim Darragh, CEO, TotalMobile, joins Kris Oldland to discuss the parallels between customer success within the software sector and servitization in field service
AMA Reflections: Answering the Tough Industry Questions on Field Service Technology and Strategy
Dan Snowden and Max Dinser of HSO join the Field Service News Digital Symposium to reflect on an AMA session focused on technology and service strategy in the field service industry.
European Field Service Awards 2021 Winners. Chris Craggs, MCFT- Pioneers of the Year
European Field Service Awards 2021 Winners. Chris Craggs, MCFT, Pioneers of the Year In October 2021, Field Service News hosted the inaugural European Field Service Awards to celebrate the ingenuity and excellence of an industry that had kept the world turning as the pandemic swept across the globe. Among many interesting entries in the...
European Field Service Awards 2021 Winners. OverIT – Technological Innovators of the Year
European Field Service Awards 2021 Winners. OverIT – Technology Innovators of the Year In October 2021 Field Service News hosted the inaugural European Field Service Awards to celebrate the ingenuity and excellence of an industry that had kept the world turning as the pandemic swept across the globe. In the category of Best...
European Field Service Awards 2021 Winners. Louise Murton – Field Service Leader of the Year
European Field Service Awards 2021 Winners. Louise Murton – Field Service Leader of the Year In October 2021, Field Service News hosted the inaugural European Field Service Awards to celebrate the ingenuity and excellence of an industry that had kept the world turning as the pandemic swept across the globe. As a follow up to...
European Field Service Awards 2021 Winners. Alan Holt, Fujifilm – Team of the Year
European Field Service Awards 2021 Winners. Alan Holt, Fujifilm, Team of the Year In October 2021, Field Service News hosted the inaugural European Field Service Awards to celebrate the ingenuity and excellence of an industry that had kept the world turning as the pandemic swept across the globe. In the category of Best Team, there...