Interview: From Product to Service – ft. Prof Dr Shaun West
September 5, 2022
Prof Dr Shaun West joins Kris Oldland to discuss a wide range of topics related to servitization and advanced services.
Servitization and Advanced Service Design
Interview: Customer Success Through Vertically Differentiated Product Leadership, ft. Jim Darragh, Totalmobile
July 21, 2022
Jim Darragh, CEO, TotalMobile, joins Kris Oldland to discuss the parallels between customer success within the software sector and servitization in field service
Think Tank Sessions: Is Servitization Dependent on Being OEM Owned?
May 10, 2022
Think Tank Sessions: Is Servitization Dependent on Being OEM Owned? This paper is available exclusively for FSN PRO members. If you are already a member and cannot see the ‘read
Think Tank Sessions: Digitalization and Disruption (Debrief)
March 15, 2022
Access the exclusive Field Service News Think Tank Sessions debrief deep-dive ‘Digitalization and Disruption’ with a FSN PRO subscription
Comparative Analysis: Customer-Centricity, Technology in Field Service – Global Data and UK Data.
February 24, 2022
Comparative Analysis: Customer-Centricity, Technology in Field Service – Global Data and UK Data. This paper is available exclusively for FSN PRO members. If you are already a member and cannot
Think Tank Sessions: Defining Customer Success (2022)
February 22, 2022
Think Tank Sessions: Defining Customer Success in Field Service This paper is available exclusively for FSN PRO members. If you are already a member and cannot see the ‘read now’
White Paper: Customer Success: A Journey Beyond Customer Satisfaction (2021)
January 15, 2022
White Paper: Customer Success: A Journey Beyond Customer Satisfaction (2021) This paper is available exclusively for FSN PRO members. If you are already a member and cannot see the ‘read
Benchmarking Report: Customer-Centricity, Technology and the New Normal of the Field Service Sector (2021)
January 10, 2021
Benchmarking Report: CustomerCustomer-Centricity, Technology and the New Normal of the Field Service Sector (2021) This paper is available exclusively for FSN PRO members. If you are already a member and
White Paper: Beyond Remote Service: Is now the time to redefine service delivery? (2021)
January 10, 2021
White Paper: Beyond Remote Service: Is Now the Time to Redefine Service Delivery? This paper is available exclusively for FSN PRO members. If you are already a member and cannot
Beyond the Data: Benchmarking the New Normal from Year Zero
January 1, 2021
Beyond the Data: Benchmarking the New Normal from Year Zero This paper is available exclusively for FSN PRO members. If you are already a member and cannot see the ‘read
