
Interview: From Product to Service – ft. Prof Dr Shaun West
Prof Dr Shaun West joins Kris Oldland to discuss a wide range of topics related to servitization and advanced services.
Prof Dr Shaun West joins Kris Oldland to discuss a wide range of topics related to servitization and advanced services.
Jim Darragh, CEO, TotalMobile, joins Kris Oldland to discuss the parallels between customer success within the software sector and servitization in field service
Think Tank Sessions: Is Servitization Dependent on Being OEM Owned? This paper is available exclusively for FSN PRO members. If you are already a member and cannot see the ‘read
Access the exclusive Field Service News Think Tank Sessions debrief deep-dive ‘Digitalization and Disruption’ with a FSN PRO subscription
Comparative Analysis: Customer-Centricity, Technology in Field Service – Global Data and UK Data. This paper is available exclusively for FSN PRO members. If you are already a member and cannot
Think Tank Sessions: Defining Customer Success in Field Service This paper is available exclusively for FSN PRO members. If you are already a member and cannot see the ‘read now’
White Paper: Customer Success: A Journey Beyond Customer Satisfaction (2021) This paper is available exclusively for FSN PRO members. If you are already a member and cannot see the ‘read
Benchmarking Report: CustomerCustomer-Centricity, Technology and the New Normal of the Field Service Sector (2021) This paper is available exclusively for FSN PRO members. If you are already a member and
White Paper: Beyond Remote Service: Is Now the Time to Redefine Service Delivery? This paper is available exclusively for FSN PRO members. If you are already a member and cannot
Beyond the Data: Benchmarking the New Normal from Year Zero This paper is available exclusively for FSN PRO members. If you are already a member and cannot see the ‘read