Managing the Field Workforce

Digital Symposium, Digital Transformation, FSN20, Managing the Field Workforce, Premium Resources

#FSN20: Sarah Brettle – Building a better future for our customers, our employees and our bottom line

#FSN20: Sarah Brettle – Building a better future for our customers, our employees and our bottom line The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Sarah Brettle, Director, Customer Service Division,...

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Digital Symposium, Digital Transformation, FSN20, Managing the Field Workforce, Premium Resources, Remote Service Delivery

#FSN20: Ged Cranny – Moving to remote first by default

#FSN20: Ged Cranny – Moving to remote first by default The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Senior Consultant, BEU, Konica Minolta. Prior to taking his role in the central European team helping to shape...

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Digital Symposium, Digital Transformation, FSN20, Managing the Field Workforce, Premium Resources

#FSN20: Patrick Jansen – Data, Disruption, Turbines and People

#FSN20: Patrick Jansen – Data, Disruption, Turbines and People (2022) The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Patrick Jansen, Product Owner, Field Services, Clevr. Prior to joining Clevr, Jansen...

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Managing the Field Workforce, Premium Resources

The Service Leader’s Guide to Recruiting and Retaining Gen Z & Millennial Employees (2021)

The Service Leader’s Guide to Recruiting and Retaining Gen Z & Millennial Employees (2021) Today’s service workforce is undergoing a dramatic generational shift. Today’s service workforce is undergoing a dramatic generational shift. As Baby Boomers move into retirement and take their hard-earned expertise with them, a wave...

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Managing the Field Workforce, Premium Resources, Written Content

The Essential Guide to the Blended Workforce (2021)

The Essential Guide to the Blended Workforce (2021) Has the pandemic driven a greater need for the blended workforce?   2020 was one of the most challenging of years for all of us. We have had to deal with unprecedented challenges in both our working and personal lives as we adapted to a life of lockdowns and for …...

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Digital Symposium, Managing the Field Workforce, Premium Resources, Research, Written Content

Research Debrief: Benchmarking Workforce Management Amongst Service-Centric Companies (2021)

Research Report: Benchmarking Workforce Management Amongst Service-Centric Companies (2021) Kris Oldland, Editor-in-Chief, Field Service News is joined by Mark Belenky, CEO Software Outsourcing Solutions and a specialist in workforce management solutions to work through some of the key findings of an exclusive Field Service News Research...

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Managing the Field Workforce, Premium Resources, Research, Written Content

Research Report: Benchmarking Workforce Management Amongst Service-Centric Companies (2021)

Research Report: Benchmarking Workforce Management Amongst Service-Centric Companies (2021) Across all service-centric sectors, a universal maxim is that an organisation’s most valuable resource is its staff. We exist in a service-centric economy, one where an effective workforce can and does bring competitive advantage, and a...

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Digital Symposium, Managing the Field Workforce, Premium Resources, Video Content

Documentary: The Blended Workforce and the New Normal of Field Service (2021)

Documentary: The Blended Workforce and the New Normal of Field Service (2021) Field Service News in partnership with ServicePower explore the role of the blended workforce in the field service sector and speak to leading industry experts from Electrolux, Ericsson and Ideal Boilers to find out the benefits, challenges and opportunities of...

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Covid Recovery & New Normal, Digital Symposium, Digital Transformation, Managing the Field Workforce, Premium Resources, Research, Servitization and Advanced Service Design, Video Content

Research Debrief: Customer-Centricity, Technology and the New Normal of the Field Service Sector – part two (2021)

Research Debrief: CustomerCustomer-Centricity, Technology and the New Normal of the Field Service Sector – part two (2021) FSN Research recently undertook a detailed study in partnership with HSO to understand precisely what CSAT metrics are being tracked by field service organisations. At the same time, the study also explored the...

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Covid Recovery & New Normal, Digital Transformation, Managing the Field Workforce, Premium Resources, Research, Servitization and Advanced Service Design

Benchmarking Report: Customer-Centricity, Technology and the New Normal of the Field Service Sector (2021)

Benchmarking Report: CustomerCustomer-Centricity, Technology and the New Normal of the Field Service Sector (2021) In recent years we have seen a marked shift in the emphasis on the metrics which define success within field service operations. Traditionally, the critical metrics within field service organisations have centred around...

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