ThinkTank Executive Briefing: Health and Safety in the Field Service Sector (2019)

Workplace health and safety has come a long way in recent years. Firms are more aware of the effect that workplace incidents can have on their employees and their finances.


It’s a shift prompted by stringent regulation and legislation – particularly in the UK and Europe – and a desire to build health and safety into the business structure.


In a recent Field Service News Think Tank session, held in London on 31 October 2019, and attended by several key service professionals, health and safety was raised from the outset with attendees keen to share best practices while exploring some of the challenges that exist particularly around employee wellbeing, management buy-in and integrating global standards.


Two of those present immediately raised the general health and safety issue with the group, keen to put the topic at the top of the agenda.


Brent Holmes is Field Service Portfolio Director at Ericsson and an experienced service professional with over 35 years in the sector. “One of the things I’m challenged with at the moment is safety,” he said, setting the tone to the rest of the group, “and it’s something we should all consider from a field service perspective.”


Alistair Dobson, Service Operations at Whirlpool affirmed not only the importance of workplace safety but suggested that the sector also has a responsibility to the wellbeing of its employees; engineers who essentially work remotely. “How we look after our lone workers and how you deal with them is becoming more and more prominent from our side,” he said.


This executive briefing explores some of the other key health and safety themes that were raised that day. 


Featuring Commentary from:


  •  Brent Holmes, Field Service Portfolio Director, Ericsson. 
  • Alistair Dobson, Service Operations, Whirlpool. 
  • Mark Wilding, Director of Global Aftermarket Operations, Hexagon Marketing Intelligence.
  • Jan Van Veen, Founder and Managing Director at moreMomentum. 
  • Venkata Reddy Mukku, Vice President, Worldwide Service, and Support Organisation, Bruker Nano Surfaces Division 
  • Kris Oldland, Editor-in-Chief, Field Service News.

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