Research Debrief: The impact of asset data flow beyond the silo of field service operations (part two)
Research Debrief: The impact of asset data flow beyond the silo of field service operations (part two) In a changing world of operations and technology, two key topics dominate the discussions within the field service industry. These are servitization and digital transformation and the importance of asset data lies at the heart of each...
Research Debrief: The impact of asset data flow beyond the silo of field service operations (part one)
Research Debrief: The impact of asset data flow beyond the silo of field service operations (part one) In a changing world of operations and technology, two key topics dominate the discussions within the field service industry. These are servitization and digital transformation and the importance of asset data lies at the heart of each...
Comparative Analysis: Customer-Centricity, Technology in Field Service – Global Data and UK Data.
Comparative Analysis: Customer-Centricity, Technology in Field Service – Global Data and UK Data. During 2021, Field Service News Research hosted a global study in partnership with HSO that was designed to understand the importance of customer service in field service operations and how the ability to...
Benchmarking Report: The Impact of Asset Data Flow Beyond the Silo of Field Service Operations
Benchmarking Report: The impact of asset data beyond the silo of field service In an age of information, does critical data remain locked away in business silos? There have been so many changes in our industry within the last two years. However, while much of the focus within the industry headlines have been focused on...
Research Debrief: Benchmarking Workforce Management Amongst Service-Centric Companies (2021)
Research Report: Benchmarking Workforce Management Amongst Service-Centric Companies (2021) Kris Oldland, Editor-in-Chief, Field Service News is joined by Mark Belenky, CEO Software Outsourcing Solutions and a specialist in workforce management solutions to work through some of the key findings of an exclusive Field Service News Research...
Research Report: Benchmarking Workforce Management Amongst Service-Centric Companies (2021)
Research Report: Benchmarking Workforce Management Amongst Service-Centric Companies (2021) Across all service-centric sectors, a universal maxim is that an organisation’s most valuable resource is its staff. We exist in a service-centric economy, one where an effective workforce can and does bring competitive advantage, and a...
Research Debrief: Hilbrand Rustema, Noventum, on Best-in-Class Adoption of Remote Service (2021)
Research Debrief: Hilbrand Rustema, Noventum, on Best-in-Class Adoption of Remote Service (2021) Hilbrand Rustema, Noventum outlines the key data trends that emerged within their study as well as offering his deep-level insight into the meta-trends for field service and how these have shifted dramatically in recent times. Areas of...
Research Debrief: Customer-Centricity, Technology and the New Normal of the Field Service Sector – part two (2021)
Research Debrief: CustomerCustomer-Centricity, Technology and the New Normal of the Field Service Sector – part two (2021) FSN Research recently undertook a detailed study in partnership with HSO to understand precisely what CSAT metrics are being tracked by field service organisations. At the same time, the study also explored the...
Research Debrief: Customer-Centricity, Technology and the New Normal of the Field Service Sector – part one (2021)
Research Debrief: CustomerCustomer-Centricity, Technology and the New Normal of the Field Service Sector – part one (2021) FSN Research recently undertook a detailed study in partnership with HSO to understand precisely what CSAT metrics are being tracked by field service organisations. Having published the results, Dan Snowdon,...
Benchmarking Report: Customer-Centricity, Technology and the New Normal of the Field Service Sector (2021)
Benchmarking Report: CustomerCustomer-Centricity, Technology and the New Normal of the Field Service Sector (2021) In recent years we have seen a marked shift in the emphasis on the metrics which define success within field service operations. Traditionally, the critical metrics within field service organisations have centred around...
