Research Report: Benchmarking Workforce Management Amongst Service-Centric Companies (2021)

Kris Oldland, Editor-in-Chief, Field Service News is joined by Mark Belenky, CEO Software Outsourcing Solutions and a specialist in workforce management solutions to work through some of the key findings of an exclusive Field Service News Research project that spoke to over 100 service leaders from the field service sector and beyond to understand the key trends in workforce management.



The two discuss a number of key insights revealed from the data including: The key metrics that define workforce management success, How companies are optimising the costs of managing the workforce, What tools and processes are being used for best-in-class workforce management, The true impact of gamification in workforce management

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