Digital Transformation

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White Paper: The impact of telecommunication industry trends on CX and service management

White Paper: The impact of telecommunication industry trends on CX and service management The telecommunications industry is at the forefront of several technology trends that create improved ways for consumers and businesses to interact and new business models focused on outcomes.   Telco firms around the globe are racing to meet an...

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Digital Transformation, Premium Resources

e-Book: Transforming Customer and Employee Experience with Connected Field Service

e-Book: Transforming Customer and Employee Experience with Connected Field Service Field service teams are facing whole new challenges to meet the needs and expectations of today’s connected customers. Many organizations have traditionally classified field service as a cost center focused narrowly on the installation and maintenance of...

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Think Tank Sessions: How will regulations drive digital transformation requirements for field service companies?

In this Think Tank we take a deeper dive into regulations and how will they drive digital transformation requirements for field service companies.

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White Paper: Reflect. Rethink. Revise (2022)

New Paradigm of Service Delivery
in partnership with: FIELDSERVICENEWS
An exclusive collection of essays authored by Kris Oldland, designed to help service leaders understand the challenges our industry faces in a post-pandemic world…

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Digital Symposium, Digital Transformation, Premium Resources

AMA Reflections: Answering the Tough Industry Questions on Field Service Technology and Strategy

Dan Snowden and Max Dinser of HSO join the Field Service News Digital Symposium to reflect on an AMA session focused on technology and service strategy in the field service industry.

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Digital Transformation

White Paper: Building an effective service model with remote service as the default  (2022)

White Paper: Building an effective service model with remote service as the default We have seen the field service sector take a quantum leap forward in the last two years in terms of the widespread adoption of remote service delivery as an accepted approach to keep our customers’ assets up and running and resolve their …...

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European Field Service Awards 2021 Winners. Chris Craggs, MCFT- Pioneers of the Year

European Field Service Awards 2021 Winners. Chris Craggs, MCFT, Pioneers of the Year In October 2021, Field Service News hosted the inaugural European Field Service Awards to celebrate the ingenuity and excellence of an industry that had kept the world turning as the pandemic swept across the globe. Among many interesting entries in the...

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Digital Transformation, Premium Resources, Research

Beyond the Data: Asset Data Flow Beyond the Silo of Field Service

Beyond the Data: Asset Data Beyond the Silo of Field Service Beyond the Data: Asset Data Flow Beyond the Silo of Field Service We know that our industry has changed significantly after the events of the last two years. However, have we just seen the acceleration of a journey down a path we were already …...

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Digital Symposium, Digital Transformation, Premium Resources

European Field Service Awards 2021 Winners. OverIT – Technological Innovators of the Year

European Field Service Awards 2021 Winners. OverIT – Technology Innovators of the Year In October 2021 Field Service News hosted the inaugural European Field Service Awards to celebrate the ingenuity and excellence of an industry that had kept the world turning as the pandemic swept across the globe. In the category of Best...

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Digital Symposium, Digital Transformation, Premium Resources

European Field Service Awards 2021 Winners. Louise Murton – Field Service Leader of the Year

European Field Service Awards 2021 Winners. Louise Murton – Field Service Leader of the Year In October 2021, Field Service News hosted the inaugural European Field Service Awards to celebrate the ingenuity and excellence of an industry that had kept the world turning as the pandemic swept across the globe. As a follow up to...

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