Video Content

Digital Symposium, Managing the Field Workforce, Premium Resources, Video Content

Documentary: The Blended Workforce and the New Normal of Field Service (2021)

Documentary: The Blended Workforce and the New Normal of Field Service (2021) Field Service News in partnership with ServicePower explore the role of the blended workforce in the field service sector and speak to leading industry experts from Electrolux, Ericsson and Ideal Boilers to find out the benefits, challenges and opportunities of...

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Digital Symposium, Premium Resources, Remote Service Delivery, Video Content

Interview: Understanding Remote Service and its Impact on Field Service. Ft. Evans Manolis and Gary York, Help Lightning (2021)

Interview: Understanding Remote Service and its Impact on Field Service. Ft. Evans Manolis and Gary York, Help Lightning (2021) Kris Oldland, Editor-in-Chief, Field Service News welcomes Gary York, CEO and Evans Manolis, Senior Consultant Help Lightning as the group discuss the practical considerations of implementing Augmented Reality...

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Digital Symposium, Premium Resources, Remote Service Delivery, Video Content

Interview: How to Achieve Effective Adoption of Remote Service & Augmented Reality. Ft. Clay Barker, Revolution Retail Systems (2021)

Interview: How to Achieve Effective Adoption of Remote Service & Augmented Reality. Ft. Clay Barker, Revolution Retail Systems (2021) Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Clay Barker, Director of Service and Support, Revolution Retail Systems about their use of...

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Digital Symposium, Digital Transformation, Premium Resources, Remote Service Delivery, Video Content

Interview: Cool or Tool? What You Should Look for When Selecting a Head-Worn Computer. Ft. Chris Parkinson, RealWear (2021)

Interview: Cool or Tool? What You Should Look for When Selecting a Head-Worn Computer. Ft. Chris Parkinson, RealWear (2021) Kris Oldland, Editor-in-Chief, Field Service News speaks with Dr. Chris Parkinson, CTO and Founder, Realwear, about the important considerations field service companies must make when selecting head-worn devices...

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Digital Symposium, Premium Resources, Remote Service Delivery, Research, Video Content

Research Debrief: Hilbrand Rustema, Noventum, on Best-in-Class Adoption of Remote Service (2021)

Research Debrief: Hilbrand Rustema, Noventum, on Best-in-Class Adoption of Remote Service (2021) Hilbrand Rustema, Noventum outlines the key data trends that emerged within their study as well as offering his deep-level insight into the meta-trends for field service and how these have shifted dramatically in recent times. Areas of...

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Digital Symposium, Premium Resources, Servitization and Advanced Service Design, Video Content

Interview: The Move to Servitization: Ft. Dr Christian Kowalkowski (2021)

Interview: The Move to Servitization: Ft. Dr Christian Kowalkowski (2021) Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Christian Kowalkowski, Professor of Industrial Marketing at the Institute of Technology at Linköping University and he is affiliated with CERS, at Hanken...

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Covid Recovery & New Normal, Digital Symposium, Digital Transformation, Premium Resources, Video Content

Interview: The Pandemic has accelerated digital adoption – what’s next for service businesses? Ft. Martin Summerhayes (2021)

Interview: The Pandemic has accelerated digital adoption – what’s next for service businesses? Ft. Martin Summerhayes (2021) Kris Oldland, Editor-in-Chief, Field Service News is joined by Martin Summerhayes, Head of Digital Transformation Services at MDB Service Consulting. During the conversation, the two discuss a wide...

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Covid Recovery & New Normal, Digital Symposium, Digital Transformation, Managing the Field Workforce, Premium Resources, Research, Servitization and Advanced Service Design, Video Content

Research Debrief: Customer-Centricity, Technology and the New Normal of the Field Service Sector – part two (2021)

Research Debrief: CustomerCustomer-Centricity, Technology and the New Normal of the Field Service Sector – part two (2021) FSN Research recently undertook a detailed study in partnership with HSO to understand precisely what CSAT metrics are being tracked by field service organisations. At the same time, the study also explored the...

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Covid Recovery & New Normal, Digital Symposium, Digital Transformation, Managing the Field Workforce, Premium Resources, Research, Resources, FSN Free, Servitization and Advanced Service Design, Video Content

Research Debrief: Customer-Centricity, Technology and the New Normal of the Field Service Sector – part one (2021)

Research Debrief: CustomerCustomer-Centricity, Technology and the New Normal of the Field Service Sector – part one (2021) FSN Research recently undertook a detailed study in partnership with HSO to understand precisely what CSAT metrics are being tracked by field service organisations.   Having published the results, Dan Snowdon,...

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Digital Symposium, Digital Transformation, Premium Resources, Remote Service Delivery, Research, Video Content

Research Debrief: Understanding Virtual Field Service: Part Two (2021)

Research Debrief:  Understanding Virtual Field Service: Part Two (2021) Having published the findings of an exclusive research study with Salesforce to understand what the dramatic rise of remote service within our sector will mean for the future, Field Service News Editor-in-Chief is now joined by Salesforce’s Sassi Idan,...

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