Kris Oldland, Editor-in-Chief, Field Service News is joined by Alessandro Borzacchi of Rail Cargo Italia to discuss their implementation of a sophisticated remote service solution that is set to change the way things are done across the entire rail freight sector on a continent-wide basis.

Areas of discussion include: 

• The drivers behind RailCargo Group’s implementation of remote service solutions,
• How one company’s innovation can shape an entire industry,
• Best-practices and pitfalls to avoid when implementing a remote service solution,
• How RailCargo Group rolled out a remote service solution deployment,
• The next steps on the road map for RailCargo Group remote service development,
• Remote service delivery as a tool for recruiting and developing field workers,
• Advice for service organisations seeking to deploy remote service technologies.