Interview: Why we must look to rugged devices to empower our engineers… (2022)
Interview: Why we must look to rugged devices to empower our engineers. Ft. Ben Baum, Durabook Interview: Why we must look to rugged devices to empower our engineers. Ft. Ben Baum, Durabook Increasingly our field service technicians and engineers are by far and away our most valuable assets… In a world of digitalisation they...
White Paper: Service Management Buyer’s Guide
Find the technology to meet your ambitions. The latest IFS Service Manager’s Buyers Guide is now available on Field Service News.
White Paper: Improving the service to cash cycle & boosting the service P&L through digitalisation (2022)
White Paper: Improving the service to cash cycle & boosting the service P&L through digitalisation As we move into a post-pandemic world, the need for improving the service to cash cycle is more important than ever before… Across the globe, many economies are still struggling to recover from the massive outlay of...
Measure What Matters: Aquant’s 2022 Medical Device Service Benchmark Report
Aquant’s 2022 Service Intelligence Benchmark Report for the Medical Device Industry An analysis of field service performanceand customer satisfaction in a year of talentshortages, COVID service pivots, and shiftingcustomer demands. Today’s medical device service is not in line with customer expectations… Do you want to...
White Paper: Intelligence Flow (2021)
White Paper: Intelligence Flow (2021) The debate about best-of-breed technology stacks versus the single author, all-in-one platform approach has been one that has been held for over a decade at least. Now in this exclusive Field Service News white paper, we put forward the argument that the trajectory our industry is...
White Paper: Intelligence Flow (2021)
White Paper: Intelligence Flow (2021) The debate about best-of-breed technology stacks versus the single author, all-in-one platform approach has been one that has been held for over a decade at least. Now in this exclusive Field Service News white paper, we put forward the argument that the trajectory our industry is on suggests it...
White Paper: Three Core Arguments to Gain Investment in Field Service Management Systems (2019)
White Paper: Three Core Arguments To Use When Seeking Investment In Your FSM Systems (2019) Often it is the field service manager, whose day-to-day interactions with field service engineers and customers alike give them crucial insight into the areas in which their service organisation requires improvement, who is the first to identify...
Documentary: Three Core Arguments to Gain Investment in Field Service Management Systems (2019)
Documentary: Three Core Arguments to Gain Investment in Field Service Management Systems (2019) Often it is the field service manager or director who can see the benefits of upgrading or replacing a field service management solution long before their executive team catch up… In this documentary, we look at three core arguments...
Video Report: The Changing World of Field Service (2019)
Video Report: The Changing World of Field Service (2019) The world of field service is set for huge evolution, but how will we move beyond the status quo and what will the future of our sector look like? Kris Oldland, Editor-in-Chief, Field Service News and John Hunt, Managing Director, EMEA, Astea (now part of IFS) …...
White Paper: An Even Playing Field? (2018)
White Paper: An Even Playing Field? (2018) One thing is certain in today’s field service sector, never before has service delivery been so empowered by the technology that now underpins field service management. Cloud is, of course, one such technology and the introduction of the Software as a Service (SaaS) model that it gave...