White Paper: Intelligence Flow (2021)
White Paper: Intelligence Flow (2021) The debate about best-of-breed technology stacks versus the single author, all-in-one platform approach has been one that has been held for over a decade at least. Now in this exclusive Field Service News white paper, we put forward the argument that the trajectory our industry is...
White Paper: Intelligence Flow (2021)
White Paper: Intelligence Flow (2021) The debate about best-of-breed technology stacks versus the single author, all-in-one platform approach has been one that has been held for over a decade at least. Now in this exclusive Field Service News white paper, we put forward the argument that the trajectory our industry is on suggests it...
White Paper: Three Core Arguments to Gain Investment in Field Service Management Systems (2019)
White Paper: Three Core Arguments To Use When Seeking Investment In Your FSM Systems (2019) Often it is the field service manager, whose day-to-day interactions with field service engineers and customers alike give them crucial insight into the areas in which their service organisation requires improvement, who is the first to identify...
Documentary: Three Core Arguments to Gain Investment in Field Service Management Systems (2019)
Documentary: Three Core Arguments to Gain Investment in Field Service Management Systems (2019) Often it is the field service manager or director who can see the benefits of upgrading or replacing a field service management solution long before their executive team catch up… In this documentary, we look at three core arguments...
Video Report: The Changing World of Field Service (2019)
Video Report: The Changing World of Field Service (2019) The world of field service is set for huge evolution, but how will we move beyond the status quo and what will the future of our sector look like? Kris Oldland, Editor-in-Chief, Field Service News and John Hunt, Managing Director, EMEA, Astea (now part of IFS) …...
White Paper: An Even Playing Field? (2018)
White Paper: An Even Playing Field? (2018) One thing is certain in today’s field service sector, never before has service delivery been so empowered by the technology that now underpins field service management. Cloud is, of course, one such technology and the introduction of the Software as a Service (SaaS) model that it gave...
White Paper: Five Fundamental Elements to Expects in an FSM Solution (2018)
White Paper: Building a Case for Investment in Service Technology (2018) Field Service Management technology has become essential to service delivery excellence and in a world of connectivity and ever-increasing customer expectations, service excellence is no longer a USP but a baseline requirement. Indeed, the rapid evolution of...
White Paper: Building a Case for Investment in Service Technology (2018)
White Paper: Building a Case for Investment in Service Technology (2018) As a service leader you may well have realised that your field service operation is in need of investment for the latest technology but sometimes convincing board executives, especially in more traditionally aligned businesses where service can be seen as a ‘dark...
White Paper: A Wind of Change – When and How to Implement an FSM System (2018)
White Paper: A Wind of Change – When and How to Implement an FSM System (2018) Within the last decade, we have seen field service shift from being a necessary evil, to a core differentiator and even in some instances, to ultimately becoming the primary revenue stream. Whilst this shift may not be as …...
Video Report: The Continuing Evolution of Rugged Mobile Computing (2018)
Video Report: The Continuing Evolution of Rugged Mobile Computing (2018) Field Service engineers are increasingly reliant upon the mobile tools that they are provided with – so how do we ensure we are giving them the best tools to do their job? Kris Oldland, Field Service News Editor-in-Chief is joined by Steve Priestly and...
