White Paper: Building a Case for Investment in Service Technology (2018)
Field Service Management technology has become essential to service delivery excellence and in a world of connectivity and ever-increasing customer expectations, service excellence is no longer a USP but a baseline requirement.
Indeed, the rapid evolution of technology and its impact on field service in recent years has led to increasing integration between process and technology when it comes to field service management.
However, whilst technologies such as IoT and Augmented Reality are grabbing the headlines and can undoubtedly enhance service delivery, their potential is greatly diminished unless you have a fundamental layer of technology in place already.
In this white paper, we will explore those core fundamental elements that should be at the base of your field service management solution, outlining what you should be expecting from your system and offering best practice tips to help you get the most from your system.
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