White Paper: Building a Case for Investment in Service Technology (2018)

As a service leader you may well have realised that your field service operation is in need of investment for the latest technology but sometimes convincing board executives, especially in more traditionally aligned businesses where service can be seen as a ‘dark art’ can be an additional challenge.

 

This white paper looks at some of the core arguments for investing in FSM solutions including:

 

  • Financial benefits,
  • Health and safety benefits and
  • Greater customer engagement opportunities.

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