Covid Recovery & New Normal

Covid Recovery & New Normal, Digital Transformation, Premium Resources, Think Tank Sessions, Written Content

Think Tank Sessions: Digitalization and Disruption (EMEA Edition)

Think Tank Sessions: Executive Briefing – Digitalization and Disruption (EMEA Edition) (2022) The world changed in 2020 beyond all recognition. The pandemic brought with it the most significant global disruption we have seen since the second world war. Even now, we are still only just beginning to exit the grips of...

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Covid Recovery & New Normal, Digital Transformation, Premium Resources, Think Tank Sessions, Written Content

Think Tank Sessions: Digitalization and Disruption (APAC Edition)

Think Tank Sessions: Executive Briefing – Digitalization and Disruption (APAC Edition) (2021) The world changed in 2020 beyond all recognition. The pandemic brought with it the most significant global disruption we have seen since the second world war. Even now, we are still only just beginning to exit the grips of...

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Covid Recovery & New Normal, Digital Transformation, Premium Resources, Remote Service Delivery, Written Content

White Paper: Redefining the Value Proposition of Service in a World of Remote First Service Delivery (2020)

White Paper: Beyond Remote Service: Is Now the Time to Redefine Service Delivery? As the global pandemic swept across the world, many, many things changed. The way we interacted with each other in some ways became more distant; in others, we felt closer to each other than we had ever been before.   Those of us …...

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Covid Recovery & New Normal, Digital Symposium, Digital Transformation, Premium Resources, Video Content

Interview: The Pandemic has accelerated digital adoption – what’s next for service businesses? Ft. Martin Summerhayes (2021)

Interview: The Pandemic has accelerated digital adoption – what’s next for service businesses? Ft. Martin Summerhayes (2021) Kris Oldland, Editor-in-Chief, Field Service News is joined by Martin Summerhayes, Head of Digital Transformation Services at MDB Service Consulting. During the conversation, the two discuss a wide...

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Covid Recovery & New Normal, Digital Symposium, Digital Transformation, Managing the Field Workforce, Premium Resources, Research, Servitization and Advanced Service Design, Video Content

Research Debrief: Customer-Centricity, Technology and the New Normal of the Field Service Sector – part two (2021)

Research Debrief: CustomerCustomer-Centricity, Technology and the New Normal of the Field Service Sector – part two (2021) FSN Research recently undertook a detailed study in partnership with HSO to understand precisely what CSAT metrics are being tracked by field service organisations. At the same time, the study also explored the...

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Covid Recovery & New Normal, Digital Symposium, Digital Transformation, Premium Resources, Research

Research Debrief: Customer-Centricity, Technology and the New Normal of the Field Service Sector – part one (2021)

Research Debrief: CustomerCustomer-Centricity, Technology and the New Normal of the Field Service Sector – part one (2021) FSN Research recently undertook a detailed study in partnership with HSO to understand precisely what CSAT metrics are being tracked by field service organisations. Having published the results, Dan Snowdon,...

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Covid Recovery & New Normal, Digital Transformation, Managing the Field Workforce, Premium Resources, Research, Servitization and Advanced Service Design

Benchmarking Report: Customer-Centricity, Technology and the New Normal of the Field Service Sector (2021)

Benchmarking Report: CustomerCustomer-Centricity, Technology and the New Normal of the Field Service Sector (2021) In recent years we have seen a marked shift in the emphasis on the metrics which define success within field service operations. Traditionally, the critical metrics within field service organisations have centred around...

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Covid Recovery & New Normal, Digital Transformation, Premium Resources, Remote Service Delivery, Research, Servitization and Advanced Service Design, Written Content

Beyond the Data: Benchmarking the New Normal from Year Zero

Beyond the Data: Benchmarking the New Normal from Year Zero Having conducted an extensive research study in partnership with FieldAware, we explored how the field service sector has reacted, adapted and evolved in the wake of the pandemic that swept across the world in 2020. In the headline findings of that initial research study, we...

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Covid Recovery & New Normal, Digital Symposium, Digital Transformation, Premium Resources, Remote Service Delivery, Research, Servitization and Advanced Service Design, Written Content

Research Debrief: Benchmarking the New Normal – Part One (2021)

Research Debrief: Benchmarking the new normal (2020) In the widest research report ever conducted by Field Service News we spoke to over 230 field service management professionals worldwide to understand what trends are emerging as we collectively build the new normal.  Kris Oldland is joined by FieldAware’s Marc Tatarsky and...

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Covid Recovery & New Normal, Digital Symposium, Digital Transformation, Premium Resources, Remote Service Delivery, Research, Servitization and Advanced Service Design, Video Content

Research Debrief:  Benchmarking the New Normal – Part Two (2021)

Research Debrief:  Benchmarking the New Normal – Part Two (2021) In this exclusive debrief session Kris Oldland, Editor-in-Chief, Field Service News, is joined by FieldAware’s Marc Tatarsky and Steve Mason to look through the findings of this groundbreaking research in greater detail.  In the second part of this...

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