Kris Oldland, Editor-in-Chief, Field Service News is joined by Amit Jain, Chief Product Officer, ServiceMax as the two discuss the role of asset data in anticipation of a major research study undertaken by Field Service News Research in partnership with ServiceMax.

In this last excerpt from that interview, the two discuss why asset data needs to be viewed on both the macro and micro level and we need to be able to break down granular, component-level data as much as we need fleet data across the whole install base.