Service excellence may be driven by an individual, but when it comes to execution it is always the product of concerted team effort. 

In field service there is an interesting dichotomy. In one sense our field service workers are by definition lone workers, prepared to shoulder the responsibility of being the one that can resolve the customers problems. Yet, at the same time, if we are to deliver consistent service that is the hallmark of a great customer experience, each individual member of the team has to be pulling in the same direction. 

Additionally, as our sector begins to embrace remote service tools the importance of engineer-to-engineer knowledge sharing is magnified even further. No matter how much we integrate technology with our operations, field service remains reliant on the people within our team. 

Some important qualities that we are seeking in the European Field Service Team of the Year award include:

• Consistently high customer service standards
• Effective paths to engineer to engineer collaboration
• Excellent performance in key metrics like first-time-fix
• A willingness to go above and beyond to resolve customer problems
• A strong contribution to overall company revenues

These are just a handful of ideas to get you started so remember your nomination is not limited to or restricted to the list above.

All nominations for a great field service team should be based on clear and specific reasons why you think your nomination stands out as an example of excellent leadership within the field service sector. 

Please enter your nomination in the form below and use the button within the form to upload any necessary supporting material for your nomination. 

Submissions will close on the 29th July and the short-list will be announced mid August.