The field service sector has been facing a looming ageing workforce crisis for a long time now. However, that issue has been further compounded by the pandemic which has seen a broader workforce shortage in most sectors…

It is an omnipresent issue across all regions and all vertical sectors – and frankly if we only ever carry on doing what we have always done then the situation will continue to get worse.

Two companies that saw this issue and acted ahead of the curve were White Goods manufacturer Whirlpool and field service recruitment specialists Concept Resourcing. Having identified the problems all of our sector faces they worked together to establish the Concept Academy – which has delivered some impressive results.

In this exclusive interview with David Hall, National Field Operations Manager, Whirlpool and Dan Sholl, Strategic Director, Concept Resourcing we hear how they approached overcoming perhaps the most pressing issue our industry faces in an honest and open interview. 

In this excerpt from that full length video which is available exclusively at Field Service News on the link below, the discussion turns to one of the key talking points of our time – diversity. In this final excerpt from that excellent interview Sholl outlines the brutal reality that if the resources for ready made field service engineers and technicians aren’t there no matter how hard we try, we won’t be able to recruit them. Which is why they partnered with Whirlpool to develop a new talent pool themselves.