How Great Leaders Solve Problems
Many field service leaders are natural problem solvers having come up through the ranks of the field service engineering team. However, applying that skillset to a management role can sometimes be a challenging transition. This course looks at how great leaders tackle problem solving…
Course Description:
Leaders wear many hats in the workplace—coach, facilitator, and strategist are just a few. But when it comes to meeting goals and objectives, problem-solver is one of their most important roles.
As problem-solvers, effective leaders take proactive measures to avoid issues, address them when they arise, and keep their teams moving forward. A good leader possesses strong problem-solving skills, but a great leader also develops these skills in employees. They also foster a work environment that elicits creative solutions from their teams.
So, what skills and strategies do effective leaders employ when facing workplace problems? In this course, you’ll learn the fundamentals of problem prevention, detection, and resolution. You’ll also learn how to solve problems more effectively as a team by communicating effectively, facilitating creative brainstorming, and removing barriers.
In this course we will cover:
- A Leader’s Role in Solving Problems
- Problem Prevention and Detection
- The Problem-Solving Process
- Framing and Communicating Problems
- Facilitating Creative Problem-Solving on Your Team
- Overcoming Barriers to Creative Problem-Solving
As an FSN Service Leadership course you can expect...
- Clear, concise and digestible breakdowns of the topics that remove complexity
- Courses developed by service leaders that have real-world expertise in the course area
- An iterative approach that will build your knowledge quickly and effortlessly as you progress
- Courses that are shaped specifically for service leaders and understand the challenges you face
- Access to your course leader whenever you need it to support you during your learning journey
- Certification towards the FSN Service Leadership program - the industry's first management level certification
Your Course Leader: Kris Oldland
In his role as Editor-in-Chief, Kris speaks to senior service leaders, leading industry focused academics and key solution providers every day and distills the insights he gleans from these discussions into the industry-leading content available on Field Service News.
Prior to his career in publishing Kris was a Quality Service Manager for one of the world’s most iconic hospitality brands and has also developed extensive knowledge in sales, marketing and management across an impressive and varied career working across multiple sectors alongside some of the world’s leading organisations.
This course includes:
- Clear and easily digestible explanations of the critical elements of the topic
- Iterative steps to improve your knowledge quickly and easily
- Access to your course leader to clarify any areas of uncertainty
- FSN Service Leadership Certification
- Learn from anywhere
- Lifetime access to all materials
This course is exclusively available for FSN PRO subscribers. Sign up now and access this and all other FSN Education courses plus access to over 140 premium resources.
