Write Like a Boss
A core element of being an effective field service leader is being an effective communicator and writing is a critical layer of communications. However, it is a skill set rarely taught in field service management. In this course we will help you become far more effective when writing – whether it be reports for your boss or emails to clients.
Course Description:
Have you ever emailed a coworker and gotten a confused reply? Have you filed a great report only to have your boss complain it was riddled with spelling and punctuation errors? Did a client misunderstand a letter you sent?
If any of these situations sound familiar, you’re not alone. It’s easy to fall into common writing traps like confusing language, grammar mishaps, and poor structure. Anyone can improve their writing—but even the best writers need practice.
In this course, you’ll learn some tricks and techniques to improve your writing, avoid common mistakes, structure your message, and target communication to your audience.
In this course we cover:
- Writing with Purpose
- Selecting the Right Medium
- Writing for Your Audience
- How to Structure Your Writing
- How to Improve Your Grammar, Spelling, and Punctuation
- How to Edit and Proofread Your Work
As an FSN Service Leadership course you can expect...
- Clear, concise and digestible breakdowns of the topics that remove complexity
- Courses developed by service leaders that have real-world expertise in the course area
- An iterative approach that will build your knowledge quickly and effortlessly as you progress
- Courses that are shaped specifically for service leaders and understand the challenges you face
- Access to your course leader whenever you need it to support you during your learning journey
- Certification towards the FSN Service Leadership program - the industry's first management level certification
Your Course Leader: Kris Oldland
In his role as Editor-in-Chief, Kris speaks to senior service leaders, leading industry focused academics and key solution providers every day and distills the insights he gleans from these discussions into the industry-leading content available on Field Service News.
Prior to his career in publishing Kris was a Quality Service Manager for one of the world’s most iconic hospitality brands and has also developed extensive knowledge in sales, marketing and management across an impressive and varied career working across multiple sectors alongside some of the world’s leading organisations.
This course includes:
- Clear and easily digestible explanations of the critical elements of the topic
- Iterative steps to improve your knowledge quickly and easily
- Access to your course leader to clarify any areas of uncertainty
- FSN Service Leadership Certification
- Learn from anywhere
- Lifetime access to all materials
This course is exclusively available for FSN PRO subscribers. Sign up now and access this and all other FSN Education courses plus access to over 140 premium resources.
