How to Work Effectively With Different Communication Styles
As a field service leader you will be constantly in contact with different people across your team, your customers and your executive board – all of who will have different communication styles. In this course we guide you on how you can identify and respond to different communication styles to be a more effective communicator.
Course Description:
Everyone communicates differently. Some people take a collaborative approach to their work and like to discuss ideas or talk through issues with colleagues. Others simply want the facts and communicate to produce results.
Understanding different communication styles is crucial to working together effectively. In this course, you’ll learn four communication styles, how to identify each, and how to adapt your own communication approach.
In this course we cover:
- What Is a Communication Style?
- Understanding Different Styles
- How to Adapt to Different Styles
- Check Your Understanding
As an FSN Service Leadership course you can expect...
- Clear, concise and digestible breakdowns of the topics that remove complexity
- Courses developed by service leaders that have real-world expertise in the course area
- An iterative approach that will build your knowledge quickly and effortlessly as you progress
- Courses that are shaped specifically for service leaders and understand the challenges you face
- Access to your course leader whenever you need it to support you during your learning journey
- Certification towards the FSN Service Leadership program - the industry's first management level certification
Your Course Leader: Kris Oldland
In his role as Editor-in-Chief, Kris speaks to senior service leaders, leading industry focused academics and key solution providers every day and distills the insights he gleans from these discussions into the industry-leading content available on Field Service News.
Prior to his career in publishing Kris was a Quality Service Manager for one of the world’s most iconic hospitality brands and has also developed extensive knowledge in sales, marketing and management across an impressive and varied career working across multiple sectors alongside some of the world’s leading organisations.
This course includes:
- Clear and easily digestible explanations of the critical elements of the topic
- Iterative steps to improve your knowledge quickly and easily
- Access to your course leader to clarify any areas of uncertainty
- FSN Service Leadership Certification
- Learn from anywhere
- Lifetime access to all materials
This course is exclusively available for FSN PRO subscribers. Sign up now and access this and all other FSN Education courses plus access to over 140 premium resources.
