Why don't we treat out field service techs as professional drivers?
In this exclusive debrief session we explore the data from an FSN Research study into the alignment of field service operations and fleet management…
Having conducted an extensive research study hosted between FSN Research and GPS Insight, into the relationship between field service operations and fleet management, Kris Oldland, Editor-in-Chief, Field Service News and Steve Mason, General Manager, Field Service, GPS Insight take a detailed exploration of what the findings mean for the field service industry.
At the beginning of this series the two discussed the fact that we rarely treat our field service technicians as engineers as professional drivers despite the fact that they spend a huge amount of time in vehicle. Now the two return to this topic and dig into why this is the case.
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