Having worked together on an exclusive new Field Service News White Paper, Kris Oldland is joined by Martin Knook, CEO, Gomocha to discuss the various layers of knowledge transfer and the art of information…

In this engaging long-form discussion, the two cover a huge range of topics relating to the importance of knowledge transfer, including why developing a culture of continuous learning is key and what technologies need to be in place to make putting the right information where and when it is needed the most.

In this excerpt from the full-length hour-long interview the two discuss how knowledge transfer and training need to be symbiotic and overlap in order to establish an effective level of internal competence that can deliver efficiencies across the service operation and an excellent customer experience, while still meeting the demands almost all companies in the field service sector face currently of having to achieve more with less.

This interview is part of the FSN PRO library of premium content but for a limited period it is available on our forever-free subscription tier FSN FREE thanks to our partner on this project Gomocha.