The importance of autonomy in the field
There are benefits and challenges to both the centralized and decentralized approaches to field service delivery…
However, with the modern tools available to field service organizations, particularly as we see the emergence of next-generation field service management software, it is becoming increasingly possible to combine the two seemingly disparate approaches.
In essence, is it now possible to decentralize a centralized approach to field service delivery?
Having co-authored a paper together exploring this topic, Kris Oldland, Editor-in-Chief, Field Service News, and Martin Knook, CEO, Gomocha, now dig deeper into the concept, exploring both the strengths and weaknesses of each model and how they can be aligned.
In this part of the discussion, the two explore how providing our field service engineers and technicians with autonomy in the field can be a powerful means of driving efficiency and delighting customers – a key benefit of the decentralized approach
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Continue your learning:
- READ: The White Paper “Centralizing Decentralization”
- CONNECT: With Martin Knook, CEO, Gomocha
- DISCOVER: How Gomocha can support your field service operation
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- ACCESS: Over 65 resources on Digitalisation in Field Service (requires FSN PRO)
- STUDY: Take the course Farsighted Decisions by Author Steven Johnson (requires FSN PRO)
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