Are you measuring the wrong metrics?
Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Martin Summerhayes, Head of Digital Transformation Services at MDB Service Consulting.
Martin has over 30 years of experience in the service industry in the UK working for organizations such as HP, the Metropolitan Police, and Fujitsu, and he focuses on leading key clients to a successful transition of services into new, agile, ways of working.
In this excerpt from that conversation, Martin and Kris explain why now might be the right time for service organizations to reevaluate the KPIs that indicate success within their field of operations.
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