Author: Gaia Parasecoli

News, Service Strategy

BigChange celebrates 200 new customers in its most successful trading period ever 

Tech company signs £14m worth of new contracts across multiple sectors, including specialist cleaning, telecommunications, building services, property maintenance, plumbing and heating.

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Digital Transformation, Digital Transformation, Analysis, Feature

Why Digital Transformation Is Continuous Improvement Methodology

Chris Craggs, CEO of MCFT, discusses digital transformation and outlines how the solution his company developed is based both on customer needs and operational needs.

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Feature, Think Tank Sessions, Analysis

What is the Role of the non-OEM in Servitization

What is the Role of the non-OEM in Servitization Whilst companies shift from strictly new product sales to instead selling the outcome a product delivers, its an embodiment of change. As we know regardless of the circumstances, change can be unnerving. The manufacturing industry in particular has remained relatively unchanged for...

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Feature, Think Tank Sessions, Trending

What is The Motivation of Customers

What is the Motivation of Customers By proactively eliminating potential customer problems and proactively fixing those that arise, customer success gives your business a better chance at retaining customers and driving revenue. To do this, it’s vital first to understand what customer success actually looks like. Rajat Kakar,...

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Feature, Think Tank Session, Editor's Pick

Providing Value for Customers

Providing Value for Customers Creating customer value increases customer satisfaction and the customer experience. In order to achieve this its vital to have a good relationship with open lines of communication to understand their ever changing needs are requirements. As the customers needs change service companies need to move with them...

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#FSN20, Feature, Leadership, Editor's Pick

Can we teach true leadership?

Can we teach true leadership? The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Patrick Jansen, Product Owner, Field Services, Clevr. Prior to joining Clevr, Jansen had shown both great leadership and forward...

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Feature, Think Tank Session, Editor's Pick

How Can Technology Be Used as an Enabler

How Can Technology Be Used as an Enabler Many after-sales service businesses still manage their service parts supply chain efforts through time and labour intensive processes. In the shift to servitization, however, service companies must take a much more comprehensive look at their operations and invest in technology that can help them...

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Leadership, News

Syncron Strengthens Leadership Team Amid Strong Growth, Appoints New CFO and CTO

Daniel Rosenthal joins Syncron as CFO to accelerate the evolution of Syncron’s operating model; Vatsan Govindarajanas as CTO to drive innovation for its Connected Service Experience platform.

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FSM Technology, News

Ctrack Teams Up with Fast Lean Smart to Support Field Service Fleet Operations

Ctrack by Inseego and FLS – FAST LEAN SMART have entered into a technology partnership to deliver dynamic field service scheduling solutions for mobile FM and engineering teams in the UK. Under the agreement, the companies will integrate their respective fleet telematics and field service management software solutions to enable...

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FSM Technology, News

IFS listed as #1 in Gartner® Global EAM Market Share 2021 By Revenue

IFS, the global cloud enterprise software company, today announced that it is positioned number one in the Gartner EAM market share analysis based on revenue. The company attributes its continued growth and success to its deep industry expertise, innovative and flexible IFS Cloud solution, and seamless integration across all its...

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