The Art of Managing Up
The life of a field service leader is a busy one. It is also one that touches many other parts of the business. As effective as you might be as a field service leader, there are times when you’ll need the support of your superiors – but how to ask for support? In this course we cover the important art of managing upwards.
Course Description:
Your manager determines a lot about your work life. They communicate organizational and project goals, facilitate teamwork, and remove roadblocks. They also support you by providing coaching and feedback—and even advocating for your needs. So, what can you do to help your manager help you? And what part do you play in ensuring an effective, collaborative relationship?
In this course, you’ll explore the answers to these questions by learning the art of “managing up”—making your employee-supervisor relationship the best and most effective it can be.
In this course we cover:
- What Does It Mean to “Manage Up?”
- Get to Know Your Manager’s Work Style and Preferences
- Communicate Effectively and Proactively
- Take Ownership
- Bridge the Gaps
- Contribute to a Positive Team Culture
- Recognize Your Manager’s Humanity
As an FSN Service Leadership course you can expect...
- Clear, concise and digestible breakdowns of the topics that remove complexity
- Courses developed by service leaders that have real-world expertise in the course area
- An iterative approach that will build your knowledge quickly and effortlessly as you progress
- Courses that are shaped specifically for service leaders and understand the challenges you face
- Access to your course leader whenever you need it to support you during your learning journey
- Certification towards the FSN Service Leadership program - the industry's first management level certification
Your Course Leader: Kris Oldland
In his role as Editor-in-Chief, Kris speaks to senior service leaders, leading industry focused academics and key solution providers every day and distills the insights he gleans from these discussions into the industry-leading content available on Field Service News.
Prior to his career in publishing Kris was a Quality Service Manager for one of the world’s most iconic hospitality brands and has also developed extensive knowledge in sales, marketing and management across an impressive and varied career working across multiple sectors alongside some of the world’s leading organisations.
This course includes:
- Clear and easily digestible explanations of the critical elements of the topic
- Iterative steps to improve your knowledge quickly and easily
- Access to your course leader to clarify any areas of uncertainty
- FSN Service Leadership Certification
- Learn from anywhere
- Lifetime access to all materials
This course is exclusively available for FSN PRO subscribers. Sign up now and access this and all other FSN Education courses plus access to over 140 premium resources.
