The Art of Managing Up

The life of a field service leader is a busy one. It is also one that touches many other parts of the business. As effective as you might be as a field service leader, there are times when you’ll need the support of your superiors – but how to ask for support? In this course we cover the important art of managing upwards. 

Course Description:


Your manager determines a lot about your work life. They communicate organizational and project goals, facilitate teamwork, and remove roadblocks. They also support you by providing coaching and feedback—and even advocating for your needs. So, what can you do to help your manager help you? And what part do you play in ensuring an effective, collaborative relationship? 


In this course, you’ll explore the answers to these questions by learning the art of “managing up”—making your employee-supervisor relationship the best and most effective it can be. 


In this course we cover: 


  • What Does It Mean to “Manage Up?”
  • Get to Know Your Manager’s Work Style and Preferences
  • Communicate Effectively and Proactively
  • Take Ownership
  • Bridge the Gaps
  • Contribute to a Positive Team Culture
  • Recognize Your Manager’s Humanity


As an FSN Service Leadership course you can expect...

Your Course Leader: Kris Oldland

Your Course Leader: Kris Oldland

In his role as Editor-in-Chief, Kris speaks to senior service leaders, leading industry focused academics and key solution providers every day and distills the insights he gleans from these discussions into the industry-leading content available on Field Service News.


Prior to his career in publishing Kris was a Quality Service Manager for one of the world’s most iconic hospitality brands and has also developed extensive knowledge in sales, marketing and management across an impressive and varied career working across multiple sectors alongside some of the world’s leading organisations.


This course includes:

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