Becoming the Boss: A Guide for New Managers

One of the biggest challenges we face in the field service sector is that due to the mission critical nature of the role there is often not enough time for formal management training. This course is a great guide for those new to management to offer guidance to the world of management. 

Course Description:


As a first-time manager, you likely feel a mixture of excitement and apprehension about your new role. What changes should you expect? How can you build rapport and make a good first impression with your new team? And above all, how can you become an effective boss? 


This guide will help you transition seamlessly from employee to manager. First, you’ll learn about your new responsibilities and key differences between employee and manager roles. You’ll then explore the first steps every new manager should take, followed by some top tips to help you thrive. Finally, you’ll examine a few common challenges new managers face and how to overcome them. 


In this course we will cover:


  • A Manager’s Role
  • Individual Contributors vs. Managers
  • First Steps to Take as a New Manager
  • 7 Common Mistakes New Managers Make
  • Transitioning From Peer to Boss
  • Managing People With More Experience Than You

As an FSN Service Leadership course you can expect...

Your Course Leader: Kris Oldland

Your Course Leader: Kris Oldland

In his role as Editor-in-Chief, Kris speaks to senior service leaders, leading industry focused academics and key solution providers every day and distills the insights he gleans from these discussions into the industry-leading content available on Field Service News.


Prior to his career in publishing Kris was a Quality Service Manager for one of the world’s most iconic hospitality brands and has also developed extensive knowledge in sales, marketing and management across an impressive and varied career working across multiple sectors alongside some of the world’s leading organisations.


This course includes:

This course is exclusively available for FSN PRO subscribers. Sign up now and access this and all other FSN Education courses plus access to over 140 premium resources.