Business Writing Fundamentals

One of the core aspects of effective management communication is how you write. As a field service leader however, this is a skill set you may never have received any formal training in. In this course we introduce you to the fundamentals to help you become a more effective communicator.

Course Description:


Whether you’re writing an email, report, internal training document, or pitch—the ability to communicate a message effectively through writing is an essential business skill. 


In this course, you’ll learn the fundamentals of business writing. First, you’ll learn how to define your writing goals, analyze your audience, and choose the best medium for your message. You’ll then explore techniques for structuring your writing—and editing and proofreading your work. Finally, take your writing style to the next level with tips to ensure that it’s clear, concise, and courteous. 


In this course we cover: 


  • The Power of Effective Business Writing
  • Define Your Writing Goals
  • Know Your Audience
  • Choose the Best Medium
  • Structure Your Writing
  • Edit and Proofread Your Work
  • Improving Your Writing Style


As an FSN Service Leadership course you can expect...

Picture of Your Course Leader: Kris Oldland

Your Course Leader: Kris Oldland

In his role as Editor-in-Chief, Kris speaks to senior service leaders, leading industry focused academics and key solution providers every day and distills the insights he gleans from these discussions into the industry-leading content available on Field Service News.


Prior to his career in publishing Kris was a Quality Service Manager for one of the world’s most iconic hospitality brands and has also developed extensive knowledge in sales, marketing and management across an impressive and varied career working across multiple sectors alongside some of the world’s leading organisations.


This course includes:

This course is exclusively available for FSN PRO subscribers. Sign up now and access this and all other FSN Education courses plus access to over 140 premium resources.