Change Management Fundamentals
The field service sector is one that is ever-evolving. As such as a field service leader you will certainly be involved in change management projects at some point within your career. In this course we provide you with some fundamental understandings of change management processes.
Course Description:
Gain a strong foundational understanding of change management.
While change initiatives may be necessary, they’re not easy. Thankfully, understanding how best to manage change can help smooth out the rough spots. In this course, you’ll learn to do just that by mastering the basics of change management.
First, we’ll define change management, examine the types of organizational change, and uncover best practices for change management. Then, we’ll explore change management models, concentrating on how to overcome common barriers to change.
In this course we cover:
- Introduction to Change Management
- 3 Types of Organizational Change
- Best Practices for Change Management
- Understanding the Basics of Change Management Models
- Overcoming Common Change Management Challenges
As an FSN Service Leadership course you can expect...
- Clear, concise and digestible breakdowns of the topics that remove complexity
- Courses developed by service leaders that have real-world expertise in the course area
- An iterative approach that will build your knowledge quickly and effortlessly as you progress
- Courses that are shaped specifically for service leaders and understand the challenges you face
- Access to your course leader whenever you need it to support you during your learning journey
- Certification towards the FSN Service Leadership program - the industry's first management level certification
Your Course Leader: Kris Oldland
In his role as Editor-in-Chief, Kris speaks to senior service leaders, leading industry focused academics and key solution providers every day and distills the insights he gleans from these discussions into the industry-leading content available on Field Service News.
Prior to his career in publishing Kris was a Quality Service Manager for one of the world’s most iconic hospitality brands and has also developed extensive knowledge in sales, marketing and management across an impressive and varied career working across multiple sectors alongside some of the world’s leading organisations.
This course includes:
- Clear and easily digestible explanations of the critical elements of the topic
- Iterative steps to improve your knowledge quickly and easily
- Access to your course leader to clarify any areas of uncertainty
- FSN Service Leadership Certification
- Learn from anywhere
- Lifetime access to all materials
This course is exclusively available for FSN PRO subscribers. Sign up now and access this and all other FSN Education courses plus access to over 140 premium resources.
