Change Management Fundamentals

The field service sector is one that is ever-evolving. As such as a field service leader you will certainly be involved in change management projects at some point within your career. In this course we provide you with some fundamental understandings of change management processes. 

Course Description:


Gain a strong foundational understanding of change management.


While change initiatives may be necessary, they’re not easy. Thankfully, understanding how best to manage change can help smooth out the rough spots. In this course, you’ll learn to do just that by mastering the basics of change management.


First, we’ll define change management, examine the types of organizational change, and uncover best practices for change management. Then, we’ll explore change management models, concentrating on how to overcome common barriers to change.


In this course we cover: 


  • Introduction to Change Management
  • 3 Types of Organizational Change
  • Best Practices for Change Management
  • Understanding the Basics of Change Management Models
  • Overcoming Common Change Management Challenges

As an FSN Service Leadership course you can expect...

Picture of Your Course Leader: Kris Oldland

Your Course Leader: Kris Oldland

In his role as Editor-in-Chief, Kris speaks to senior service leaders, leading industry focused academics and key solution providers every day and distills the insights he gleans from these discussions into the industry-leading content available on Field Service News.


Prior to his career in publishing Kris was a Quality Service Manager for one of the world’s most iconic hospitality brands and has also developed extensive knowledge in sales, marketing and management across an impressive and varied career working across multiple sectors alongside some of the world’s leading organisations.


This course includes:

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