Change Management Models: Advanced Application
As a field service leader you will inevitably need to work through a change management process at some point in your career. However, it is not a skill set we develop in our day to day role. This course will guide you through the most common and effective change management methodologies.
Course Description:
Change is inevitable. Still, that doesn’t make it any easier to implement. What can make it easier is a change management model. A proven model can guide you—helping your organization decide what needs changing, how to do it, and how to anticipate and respond to heightened emotional reactions.
In this course, you’ll learn what a change management model is and how popular models help companies streamline the change process. Then, we’ll dive into the details, exploring five popular models and how they work.
In this course we will cover:
- What Is a Change Management Model?
- The McKinsey 7-S Model
- Lewin’s 3-Step Change Management Model
- Kotter’s 8-Step Change Model
- Kübler-Ross Change Management Framework
- The Satir Change Management Model
As an FSN Service Leadership course you can expect...
- Clear, concise and digestible breakdowns of the topics that remove complexity
- Courses developed by service leaders that have real-world expertise in the course area
- An iterative approach that will build your knowledge quickly and effortlessly as you progress
- Courses that are shaped specifically for service leaders and understand the challenges you face
- Access to your course leader whenever you need it to support you during your learning journey
- Certification towards the FSN Service Leadership program - the industry's first management level certification
Your Course Leader: Kris Oldland
In his role as Editor-in-Chief, Kris speaks to senior service leaders, leading industry focused academics and key solution providers every day and distills the insights he gleans from these discussions into the industry-leading content available on Field Service News.
Prior to his career in publishing Kris was a Quality Service Manager for one of the world’s most iconic hospitality brands and has also developed extensive knowledge in sales, marketing and management across an impressive and varied career working across multiple sectors alongside some of the world’s leading organisations.
This course includes:
- Clear and easily digestible explanations of the critical elements of the topic
- Iterative steps to improve your knowledge quickly and easily
- Access to your course leader to clarify any areas of uncertainty
- FSN Service Leadership Certification
- Learn from anywhere
- Lifetime access to all materials
This course is exclusively available for FSN PRO subscribers. Sign up now and access this and all other FSN Education courses plus access to over 140 premium resources.
